Partner Operations Manager

This is a Full Time Job

Partner Operations Manager, Prime Video

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are searching for a Partner Operations Manager who can build strategic partnerships with world-renowned studios, oversee global content publication, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.

In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Prime Video Partner Operations Team.

Key job responsibilities
• Own partner performance metrics, holding partners accountable to Amazon delivery specifications and continuing to raise the bar on partner performance, building strategic partner relationships with partner executive teams, consistently leaving it better than you found it.
• Contribute to defining product value propositions, advantages, and limitations.
• Be engaged in product development with our product managers and our engineering teams, ensuring operator use cases are correctly represented.
• Driving operational efficiency by continually refining operational processes and influencing Product/engineering teams to enable automation.

Qualifications
• 3 years of program, account, or project management experience
• 3 years of working cross-functionally with tech and non-tech partners and stakeholders
• 2 years' experience defining program requirements, using data and metrics to determine improvements, and implementing process improvement initiatives
• Intermediate Excel skills (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Bachelor's degree or 4 years of relevant professional experience in a related field