Partner Operations Manager - Digital Supply Chain

This is a Full Time Job

Partner Operations Manager - Digital Supply Chain, Prime Video

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

Key job responsibilities
The Content Publishing Technology and Operations (PUBTECH) defines and ensures Prime Video meets the highest standards for content publishing. This includes owning future-proofing the digital supply chain, setting spec requirement roadmaps, improving partner delivery experience, and delivering programs that drive innovation and efficiency that enhance the global customer experience.

The Partner Operations Organization is searching for a Digital Supply Chain Manager who can hold a leadership position in building strategic partnership with world-renowned studios (i.e. NBC, Paramount, Sony, Disney, Warner Bros, HBO, etc), oversee global content publication, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. The candidate will further expend influence by driving global-scale process improvements, system enhancement, automation through reporting on select projects and subject matter expert areas.

The successful candidate excels in fast-moving environment, push to drive efficiency and simplification, demonstrate a passion to innovate, and interested in tackle complex problems. They will successfully deliver and drive updates within Prime Video workflows while being able to deal with ambiguity, manage multiple stakeholders and processes to deadlines, with an aptitude for calculated risk taking. They must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment.

A day in the life
• Own partner performance metrics, holding partners accountable to Amazon delivery specifications and continuing to raise the bar on partner performance, building strategic partner relationships with partner executive teams, consistently leaving it better than you found it
• Drive innovation in delivery and publishing capabilities by influencing and partnering with the engineering and tech teams
• Define the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals
• Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices
• Streamline business and technology solutions that strengthen our partnerships while advancing our services
• Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services

About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

We are open to hiring candidates to work out of one of the following locations:

New York, NY, USA

Qualifications

• Bachelor's degree or equivalent experience
• Strong attention to detail, end-to-end ownership, and driving results
• Strong verbal/written communication, including an ability to effectively communicate with both business and technical teams.
• Experience leading cross-functional teams to deliver products and projects on tight deadlines
• Experience coordinating complex program development cycles
• Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities
• Experience managing, analyzing, presenting, and communicating relevant results to senior management
• Advanced skills and experience with Excel and Access, or similar database