Director Of Season Ticket Services
Portland Trail Blazers
Portland, ORThis was removed by the employer on 1/6/2019 5:16:00 AM PST
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Full Time Job
As employees of the Portland Trail Blazers at the Rose Quarter, we bring people together to create extraordinary moments and lasting memories through the power of sports and entertainment. Our organization has an opportunity and responsibility to positively impact our staff, players, fans, and community. As such, we are committed to advancing diversity, equity, and inclusion within our organization and our community.
We ask that you join us in this journey, and that you continue to advance this work within your own sphere of influence. We are all in this together - after all, we are all part of Rip City.
As our Director of Season Ticket Services, you will develop strategies to create lifelong fans. You will build a service staff that unites and empowers to create extraordinary moments at the Rose Quarter. As a leader, you will drive the department's vision to cultivate an enduring connection with season ticket holders.
You will be responsible for:
• Achieving annual renewal targets.
• Guiding service team through the cyclical nature of the business with excellent communication, leadership and development.
• Collaborating with ticket leadership team to achieve annual ticket department revenue goal.
• Cultivating relationships with season ticket holders and continuing to modernize customer behavior to create a flawless experience.
• Partnering with leadership team to redefine what service delivery looks like and feels like property-wide.
• Developing service staff to ensure a high level of customer service while maintaining a consultative approach with our season ticket holder demographic.
• Working with service team to craft strategies that increase share of wallet.
• Partnering with team members to ensure season ticket holder retention programs and events are on-point and fully leveraged.
• Working with internal team to identify what data is necessary to amplify our service delivery and work with team to acquire and utilize.
• Creating and monitoring effective service behavior metrics to help drive our business and achieve results.
• Possessing a thorough knowledge of CRM and ticketing systems and adhering to internal protocol for usage.
• Handling customer issues and complaints that intensify beyond the service manager.
• Working with Marketing, Ticket Operations, Business Analytics, and other key relationships to build strategies and plans to create exceptional guest experiences.
• Playing an integral role in the development of the annual renewal marketing plan including communication objective, key strategies and execution of tactics.
You are qualified if:
• You have 5-7 years of Marketing, Sales, and/or Service Experience preferably with a short life-cycle sales process.
• You have 3-5 years of direct leadership experience where coaching, mentorship and performance is emphasized.
• You work well in a collaborative, dynamic environment.
• You have previous experience in sports or entertainment, preferred
• You can work evenings, weekends and flexible hours as needed based on the demands of the business and event schedule.
If you are passionate about making a positive impact and managing a team, then take the next step and apply to our Director of Season Ticket Services position.
Offers of employment will be conditioned on an individualized assessment of background check results after a conditional offer is made.
We are an equal opportunity employer committed to being champions of diversity in our organization and community.
Job Questions:
• How did you hear about this job?
• Are you at least 18 years of age?
• Why are you interested in this position?
• We want to make sure this position is a great match for you and our organization. What is your salary expectation for this position?