Customer Service & Operations Manager
Pmc
New York, NYThis was removed by the employer on 10/31/2022 2:23:00 PM PST
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Full Time Job
Penske Media Corporation (PMC), the parent company to many highly recognized brands like Variety, Rolling Stone, WWD, Deadline, and BGR is hiring a Customer Service & Operations Manager. The successful candidate will be responsible for working directly with the PMC Customer Service vendor(s), to ensure daily operations are followed to support individual customers for brands such as: WWD, VIP, Rolling Stone, Sourcing Journal and Sportico. Additionally, this individual must have a technical aptitude to be able to understand and quickly resolve technical issues that customers are experiencing. The primary goal of this position will be to retain customers for the PMC brands.
This position will entail:
• Working closely with Customer Service vendor(s) to develop best practices that can be used and implemented across all brands
• Ensure customer service reps are trained, knowledgeable and are actively listening to the customer.
• Constant training of PMC’s product is a must to ensure knowledge is maintained
• This individual will work closely across teams within PMC, including – Engineering, Finance and Acquisition.
• The ideal candidate will be a clear and concise communicator and must have a can-do approach to problem solving in a very fast-paced environment.
• Continual monitoring and reviewing of goals associated with Customer Service such as: stop save, talk time, and response time are all critical goals for this job which in turn are measured monthly.
Specific requirements are as follows:
• 5 years of Customer Service experience
• Ability to talk to customers and address concerns and issues
• Ability to work independently, stay organized & focus
• Excellent communication skills
• Ability to adapt to a fast-paced environment
• Salesforce and excel experience
• Self-starter & fast learner
• Experience and understanding in subscription base products a plus
It’s all About You…
At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets! Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness. We continuously elevate our offerings with more, for you.
About PMC:
PMC is a leading global media and information services company whose award-winning content attracts a passionate audience. Since 2004, Penske Media has been a pioneer in digital media and a platform innovator, reaching viewers on all screens across its ever-growing constellation of iconic brands, which includes Variety, Rolling Stone, The Hollywood Reporter, Billboard, WWD, SHE Media, Robb Report, Deadline, Sportico, BGR, ARTnews, Fairchild Media, Vibe, IndieWire, Dirt, Gold Derby and Spy.com, among many others. PMC’s journalists and content creators deliver daily the most comprehensive news and information in their industries and areas of coverage, unequaled in ambition, depth, and courage. In addition, PMC owns several vital cultural events such as SXSW, LA3C, and Life is Beautiful. Headquartered in New York and Los Angeles with additional offices in 14 countries worldwide, PMC believes companies should not only be profitable but also forces for good.