CSR

This is a Full Time Job

This entry level role supports our sales teams in all aspects of account management during the sales and selling cycle. The CSR maintains assigned accounts on a day-to-day basis after the close of a sale, from order booking through invoice clearance. The CSR has opportunities to collaborate frequently with clients, high level industry executives, and a diverse group of internal constituents and develop a keen understanding of the Advertising and Media industry.

This is a critical role with a wide range of responsibilities, including:
• Build relationships at agencies through day-to-day communication with various departments i.e. Buying, Traffic, and Accounting
• Coordinate with Sales, Pricing &Inventory, and Client Service Management on maintenance of agency accounts
• Handle Ad schedule changes, both internal and external, including follow-up with agencies
• Improve agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
• Monitor reports to ensure all contracted dollars are booked and all unschedulable units are placed
• Problem solving and communicating daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies
• Coordinate with Billing teams to reconcile and clear invoices, monitor accounts receivable, and issue invoice adjustments

Basic Qualifications

• College Degree
• Proficient in PowerPoint, Word and Excel

Additional Qualifications

• Strong written and verbal communication skills
• Attention to detail, work ethic and excellent judgment
• Results-oriented and able to balance multiple assignments at a time in a fast paced environment
• Dedicated customer service skills
• Strong analytical skills
• Previous experience in and/or passionate about the media industry