Senior Product Marketing Manager, Digital Fan Engagement

This is a Full Time Job

Senior Product Marketing Manager, Digital Fan Engagement

Mortgage Matchup Center

Phoenix, AZ

Job Summary:

We are seeking a Sr. Product Marketing Manager, Digital Fan Engagement responsible for digital engagement, strategic oversight of our mobile apps, PHX ID and streaming services Suns / Merc , and a buildout of a loyalty/rewards program. This role will emphasize monetization opportunities within the fan journey-turning engagement into transactions-leveraging PHX ID for identity and access, while developing content, subscription, and rewards strategies for our mobile app and digital platforms (DTC) to deepen fan value and lifetime revenue.

What You Will Do:
• Lead the strategy and execution for fan monetization campaigns tied to digital engagement, rewards programs, and loyalty initiatives.
• Own and optimize our mobile app roadmap by working with our app developer and third-party vendors; enhancing rewards program integration, loyalty offers, subscription access, and in-app purchases.
• Develop a business plan for a Suns & Mercury loyalty program, leveraging existing PHX ID program, built for driving fan acquisition, retention, and incremental revenue (concessions, merchandise, upgrades, offline interactions).
• Create app GTM campaigns that drive adoption, gamification, monetized fan experiences, and promotions tied to PHX ID functionality.
• Develop and execute Suns / Merc subscription strategy: drive awareness, sign-ups, retention, and upsell through targeted campaigns, leveraging exclusive content and premium experiences.
• Work cross-functionally with Brand Marketing, Creative, Content, Lifecycle Marketing, and Social to ensure monetization, PHX ID, and Suns / Merc strategies are cohesive across all mediums.
• Work with Business Intelligence and Lifecycle Marketing to identify fan segments and deliver personalized offers, loyalty experiences, and subscription campaigns to drive incremental value.
• Provide campaign insights and summaries of the effectiveness of digital campaigns with a focus on revenue impact, program growth, PHX ID adoption, and Suns / Merc performance (subscriber growth, churn reduction).
• Develop campaigns using testing, segmentation, creative, and content strategy to optimize for conversions, rewards participation, retention, and subscription upgrades.
• Research latest trends and best practices in digital monetization, loyalty, subscriptions, and rewards platforms, applying them to PHX ID and Suns / Merc adoption strategies.
• Collaborate with Product Marketing Manager, Digital Partner Engagement on Partnerships on subscription-driven activations (e.g., sponsor offers bundled with Suns / Merc ) and sellable digital inventory.

What We Need from Our Senior Product Marketing Manager, Digital Fan Engagement:
• Strong understanding of the digital landscape, including loyalty programs, rewards marketing, fan monetization, subscription strategy, analytics, and digital commerce.
• Experience working on mobile app product marketing, app releases and product launches and working with app developers and integration partners
• A curious, innovative, and entrepreneurial mindset, focused on understanding the fan journey and turning engagement into monetization opportunities across PHX ID, Rewards, and Suns / Merc .
• Experience with CRM, data-analytics, loyalty or rewards platforms, and subscription lifecycle management.
• Exceptional communications and marketing experience demonstrating success in monetization campaigns, loyalty program development, and subscription growth.

Experience/ Education Requirements:
• 6 years of experience working on/with mobile apps and associated technologies
• Bachelor's Degree
• Relevant Platform Certifications

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Senior Product Marketing Manager, Digital Fan Engagement to optimally perform the essential functions of this role.
• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com