Security Supervisor

This is a Full Time Job

Security Supervisor

Facility: Player 15 Group Headquarters

Phoenix, AZ

Job Summary:

We are seeking an experienced and motivated Security Supervisor to join our team. In this high-impact role, you will support all facets of security for Player 15 Headquarters, while playing a key role in broader department initiatives.

What You Will Do:

Event & Day-Day Operations
• Supervise staff during events and facility operations to ensure smooth execution
• Monitor event timelines and staffing coverage to meet operational needs
• Manage Security Control Room monitoring access control systems and video surveillance cameras.
• Serve as point of contact for on-site issues during assigned shifts

Staff Supervision & Leadership
• Direct, coach, and support hourly employees to maintain service and safety standards
• Assist Security Manager in processing staff payroll.
• Schedule their area or shift and be able to handle call offs and adjustments
• Assign tasks and adjust staffing in real time based on event flow and attendance
• Enforce workplace policies, procedures, and dress code expectations
• Provide feedback and report performance issues to management
• Properly fill out Disciplinary Action Forms (DAFs) and corrective action for managers approval
• Engage in discussion & complete coaching connects with their area/shift personnel

Customer Service & Guest Experience
• Address guest concerns and resolve issues in a professional and timely manner
• Ensure staff delivers a high level of guest service at all touchpoints
• Escalate sensitive or high-risk situations to management or security as needed

Safety & Compliance
• Enforce safety protocols, emergency procedures, and facility rules
• Conduct walkthroughs to identify hazards or operational issues
• Ensure compliance with venue policies, local regulations, and event-specific guidelines
• Respond to incidents and complete required documentation

Communication & Reporting
• Maintain clear communication with managers and cross-functional teams
• Complete shift reports, incident logs, and attendance records as required
• Relay event updates and operational changes to staff efficiently

Other Responsibilities
• Support special events, rehearsals, and non-game-day operations
• Assist with training new hires and mentoring team members
• Perform additional duties as assigned based on operational needs

What We Need from Our Security Supervisor:
• Proficiency in Microsoft Office and Outlook
• Proficiency in ProWatch Access Control system/Avigilon Camera system
• Excellent communication skills
• Ability to work evening and weekend hours

Experience/ Education Requirements:
• High school diploma or GED
• 3 years security experience
• Previous supervisor experience preferred

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Security Supervisor to optimally perform the essential functions of this role.
• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com

Equal Opportunity Employer