Event Coordinator

This is a Full Time Job

Job Summary:

We are seeking an experienced and motivated Group Experience Specialist to join our team. In this role, you will support all facets of the planning, coordination, and execution of high-impact group experiences, while playing a key role in broader department initiatives.

Your Role on the Team
• Group Experience Coordination & Game Day Execution
• Oversee logistics for group experiences including theme nights, performances, tunnels, court time, and other fan activations
• Serve as the on-site lead for game day group experiences, ensuring a seamless fan journey from arrival to post-event follow-up
• Coordinate giveaways, signage, and branded activations related to group outings
• Manage and provide day-to-day leadership for the six-member, part-time Game Day Experience Crew, including scheduling, training, communication, assignments, and game-day execution
• Cross-Functional & Client Communication
• Collaborate with Game Presentation, Arena Ops, Community Impact, and Marketing teams to align on timelines, assets, and execution plans
• Serve as a liaison between clients and sales reps to ensure client expectations are understood and exceeded
• Track and catalog group event agreements, run-of-show plans, and related materials
• Support, Strategy & Admin
• Build internal trackers, asset libraries, and sales tools to streamline department workflow
• Help maintain digital landing pages and sales materials for specific group campaigns
• Assist in collecting feedback post-event to support retention and upsell strategies
• Support Group Sales revenue and retention goals by delivering experiences that strengthen client relationships, encourage repeat business and create opportunities for future group outings

Additional Responsibilities
• Build internal trackers, asset libraries, and sales tools like FEVO to streamline department workflow

Your Skills and Experience
• Bachelor's degree in Business, Sports Business, Marketing, Communications, or a related field
• 1–3 years of experience in event coordination, sales support, or fan experience (sports/entertainment preferred)
• Strong relationship-building skills, with a customer-first mindset
• Detail-oriented and highly organized, with exceptional time-management skills to oversee multiple projects and ensure timely follow-ups
• Excellent problem-solving abilities, able to remain calm and focused in fast-paced, high-pressure situations
• Proficiency in CRM platforms, analytics tools, and presentation software to track performance and enhance sales efforts
• Commitment to delivering a white-glove service experience, ensuring client satisfaction and long-term retention
• Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences
• Flexible availability, including the willingness to work evenings, weekends, and select holidays as required for games and events
• Perform additional duties and responsibilities as assigned based on departmental and organizational needs

The Team & Experience

We believe great organizations are built by great people. That's why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an ''I'll do it'' mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.