Error processing title

This is a Full Time Job

We are seeking an experienced and motivated Manager, Guest/Premium Service, to join our team. In this high-impact role, you will support all facets of the Guest Experience for our Premium Services department, while playing a key role in broader department initiatives.

What You Will Do:
• Create a best-in-class premium experience across all touchpoints, focusing on clubs, suites, and group spaces.
• Lead a group of 60 part-time Premium Team Members and assist them with delivering exceptional service at all arena events (basketball games, shows, and concerts).
• Serve as Premium Manager on duty and coordinate with the Guest Services Managers to provide adequate leadership coverage for the entire team.
• Manages the Suites and Premium Clubs around the entire arena. Including but not limited to; two levels of Suites (70 Suites), Loge and Theater boxes, Party Suites and (6) Premium Clubs.
• Collaborate with the current Premium Services Manager on the new Premium Experiences college program.
• Other duties as assigned.

What We Need from Our Manager, Guest/Premium Services:
• Previous experience in a high-end hospitality or premium role.
• Previous experience managing a team and developing direct reports.
• A demonstrated passion for delivering exceptional guest service and building relationships.
• Experience working events (arena, stadium, theme parks) is preferred.

Experience/ Education Requirements:
• High school diploma or GED
• Bachelor's degree in hospitality, management, or related field, or equivalent work experience.
• 3 years in the Hospitality industry in a Premium Experience Leadership role.

For questions about this career opportunity, please contact the People & Culture Talent Acquisition team at talentacquisition@suns.com