Account Manager, Membership Service - Phoenix Mercury

This is a Full Time Job

Account Manager, Membership Service - Phoenix Mercury

Phoenix, AZ

Job Summary:

We are seeking an experienced and motivated Account Manager, Membership Service, Phoenix Mercury to join our team. In this high-impact role, you will support all facets of Mercury Ticket Sales while playing a key role in broader department initiatives.

What You Will Do:
• Build and nurture meaningful relationships with season ticket members through consistent, proactive, and personalized communication that enhances satisfaction and loyalty.
• Lead all aspects of the renewal process while identifying opportunities to grow the account base through upgrades, add-ons, cross-sales, referrals, and new memberships.
• Represent the Phoenix Mercury brand by delivering world-class service during games, events, and throughout the year-creating memorable, value-driven experiences for every member interaction.
• Proactively engage in outbound activity, including appointments, arena visits, and community meetings, to deepen relationships and uncover new business opportunities.
• Provide consultative service that highlights the value of Mercury experiences, addresses member needs, and ensures long-term retention and engagement.
• Maintain detailed and accurate member records in internal systems to support seamless communication and follow-up across the service team.
• Collaborate with colleagues across departments to execute premium experiences, support game-day operations, and elevate the overall member experience.
• Contribute to a culture of innovation, teamwork, and excellence by supporting initiatives that drive retention, revenue growth, and continuous improvement within the membership service department.
• Perform additional duties and projects as assigned by leadership.

What We Need from Our Account Manager, Membership Service:
• Demonstrated success in outbound sales environments with a high level of daily activity and persistence.
• Coachable and open to feedback, with a strong desire for continuous improvement and professional growth.
• Highly process-driven with the ability to follow established sales workflows and pipeline management practices.
• Detail-oriented with strong organizational skills and the ability to maintain accurate records in CRM systems.
• Excellent communication and interpersonal skills, comfortable engaging prospects via phone, email, and in-person.
• Competitive mindset paired with a team-oriented attitude and resilience in a fast-paced, metrics-driven environment.
• Ability to adapt quickly to changing priorities and business needs while maintaining a customer-first approach.

Experience/ Education Requirements:
• Bachelor's degree in business, marketing, sports management, or relevant experience.
• 1 years of sales or service-related experience. Preferably within the sports and entertainment industry.
• Ability to work non-traditional hours, including nights, weekends, and holidays.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Account Manager, Membership Service - Phoenix Mercury to optimally perform the essential functions of this role.
• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com