Manager, Mercury Sales

This is a Full Time Job

Manager, Mercury Sales
Team Member Headquarters: Phoenix, AZ

Job Summary:

Player 15 Group includes several companies and many collaborative departments that support the Phoenix Mercury, Phoenix Suns, and PHX Arena.

Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence, win championships, create sustained success and desire to play a role in creating memorable experiences.

We are seeking an experienced and highly motivated Manager, Mercury Sales, to lead and develop a team of Account Executives focused on driving new business through full season, partial plans, group sales and premium inventory across the Phoenix Mercury, Phoenix Suns, and PHX Arena events. Reporting to the Sr. Director, Mercury Sales & Service, this role is responsible for training, coaching and mentoring a team of nine sellers with a focus on outbound sales.

What You Will Do:

Culture and Motivation
• Foster a competitive and collaborative team environment with a focus on accountability, recognition, and continuous improvement.
• Drive a standard of excellence that reflects the values and brand of the Player 15 Group.
• Support department-wide initiatives that contribute to continuous improvement and innovation in membership strategy.

Performance Management and Team Development
• Lead hiring, onboarding and training of new hires and oversee ongoing skill development.
• Establish performance goals, activity metrics, and provide ongoing coaching to ensure team success.
• Monitor team performance and provide feedback and support to help team members exceed their targets.
• Foster a positive, collaborative culture by leading team meetings, training sessions, and sharing best practices.
• Manage proactive outbound sales activity, sales appointments, and networking opportunities.
• Analyze sales metrics (calls, appointments, stage advancement, revenue) and adjust strategies accordingly.
• Manage sales technology tools (CRM, ticketing platforms, etc.) and ensure accurate data entry.
• Collaborate across departments (Service, Marketing, Operations, etc.) to align business objectives and enhance customer experience.

Revenue Generation and Sales Execution
• Develop and execute innovative sales campaigns and lead-generation initiatives.
• Assist with campaign planning, season ticket renewals, and member outreach initiatives.
• Set clear expectations, provide resources, and track performance throughout campaign windows.
• Plan and coordinate special sales and membership events to drive new revenue and engagement.

Additional Responsibilities
• Perform all other duties as assigned.

What We Need From Our Manager, Mercury Sales:
• Strong relationship-building skills, with a customer-first mindset and the ability to engage with executives and high-value clientele.
• Detail-oriented and highly organized, with exceptional time-management skills to oversee multiple projects and ensure timely follow-ups.
• High-energy, self-motivated professional with a strong drive to generate revenue and exceed sales targets.
• Excellent problem-solving abilities, able to remain calm and focused in fast-paced, high-pressure situations.
• Strategic thinker, capable of identifying opportunities, analyzing data, and implementing successful sales tactics.
• Proficiency in CRM platforms, analytics tools, and presentation software to track performance and enhance sales efforts.
• Commitment to delivering a white-glove service experience, ensuring client satisfaction and long-term retention.
• Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences.
• Flexible availability, including the willingness to work evenings, weekends, and select holidays as required for games and events.

Experience/ Education Requirements:
• Bachelor's degree in business, marketing, sports management, or a related field from an accredited institution.
• 3-5 years of outbound focused sales experience within the sports or entertainment industry.

Preferred Criteria:
• 1 years' experience managing sales teams in the sports or entertainment industry

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Manager, Mercury Sales to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English
• Wide range of full-time benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• In-arena work requirements with the potential of hybrid schedules based on each role and department.

Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.