Event Security Manager

This is a Full Time Job

POSITION SUMMARY:

The Manager, Event Security is responsible for overseeing all event-day operational functions at Citizens Bank Park, with a focus on security staffing, guest services, and team coordination. This role manages approximately 200 game day employees, working closely with supervisors, vendors, and third-party contractors to ensure a safe, efficient, and positive fan experience. The Manager also plays a key role in staff training, performance management, and operational planning, including payroll support and timesheet approvals. This position complements the existing 24/7 operations team by owning all event-related execution and leadership.

JOB DUTIES & RESPONSIBILITES:
• Ensure strict adherence to Citizens Bank Park's Policies and Procedures including Prohibited Items List and the Guest Code of Conduct
• Maintain and update the security staff deployment sheet prior to each game to ensure accurate and up-to-date documentation.
• Oversee and support the Ballpark Operations Department in the recruitment and selection of qualified event security staff, ensuring alignment with organizational standards and operational needs.
• Lead and actively participate in orientation sessions and training programs for new and returning security personnel, reinforcing policies, procedures, and performance expectations.
• Ensure that new employees are properly trained in guest screening procedures, ballpark policies/procedures and customer service.
• Maintain a daily employee attendance & absence log.
• Regularly meet with supervisors and Assistant Game Day Directors to review staffing, event operations, and any concerns that arise.
• Gather feedback and operational insights to compile post-homestand reports, submitted to the Director of Security Operations.
• Regularly communicating with staff and third-party contractors throughout each event to ensure all operations run smoothly.
• Regularly communicate with third party contractors throughout event
• Serve as manager on duty during events, responding to real-time situations and ensuring that all guest conduct issues are addressed in accordance with the Guest Code of Conduct.
• Manage team performance by providing regular recognition, coaching and constructive feedback; issuing disciplines as needed
• Completing and compiling mid-season and end of season reviews for all supervisors
• Assisting with payroll and timesheet approvals for all security staff

SKILLS & QUALIFICATIONS:
• 3-5 years of experience in sports or entertainment operations
• Bachelor's degree preferred
• Availability to work evenings, weekends, and holidays as required by the event schedule
• Prior experience effectively leading and/or participating in cross-functional projects
• Proven ability to multitask while maintaining strong attention to detail
• Demonstrated ability to perform efficiently in fast-paced, high-traffic environments
• Excellent communication skills with the ability to interact effectively with guests and team members
• Ability to maintain a positive, outgoing and professional attitude even in stressful situations
• Willingness to work in varying outdoor weather conditions for extended periods of time
• Ability to work independently and take ownership of responsibilities with minimal supervision
• Willingness to voice opinions and encourage growth of the operation
• Proficient skills in Microsoft Word and Excel
• Ability to sit, stand, walk, and navigate stairs for extended periods during a typical workday
• Ability to safely lift and carry up to 30 pounds as needed