Member Services Account Manager

This is a Full Time Job

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry's most decorated and well-respected sports business executives in CEO Scott O'Neil. The Sixers have attracted the industry's top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Position Summary: The Member Services Account Manager position is responsible to build relationships with our full season members that result in the renewal and growth of our season ticket revenue base. This is achieved through face to face interactions, consistent touchpoints, and creating unique experiences and WOW moments. 

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

Responsibilities
include, but are not limited to the following:
• Maximize and drive our full season membership renewal percentages year-in and year-out by providing assigned portfolio an outstanding experience via:
• Phone calls
• Emails
• Game & event visits 
• Unique WOW moments
• Office visits
• Generate and achieve new revenue goals through
• Upselling current members 
• Additional inventory with current members 
• Generating referrals from current members that lead to new membership, partial, group tickets or single event suites 
• Qualifying prospects outside of the office
• Create and build relationships with members and final decision makers to learn about their membership usage and work to achieve their desired outcome of their full season membership purchase
• Produce creative WOW moments for members based on knowledge of their interests and membership usage that will leave a lasting impression
• Troubleshoot issues as they arise and determine appropriate resolution for members (i.e. discretion to provide complimentary dinners, private meet and greets, etc. as necessary)
• Attend and participate in events such as member parties/gatherings, town hall meetings, networking events, etc.
• Execute sales through open communication with clients, office visits, game or event visits and off-site business meetings
• Other duties as assigned
• Execute sales through open communication with clients, office visits, game/event visits and offsite business meetings
• Other duties as assigned

Competencies 
• Optimistic - Will bring a sunny disposition and positive attitude to work every day
• Grit - The ability to stick with things over the long term until mastered 
• Visionary Client Retention Mind - Will go above and beyond others when it comes to client            retention and loyalty
• Driven- Obsessed with outperforming objectives and delivering strong results
• Creative- Can think innovatively and connect the dots - finds creative ways around tactical

problems
• Detail Oriented- Has a keen eye for detail and holds themselves and teammates accountable
• Coachable- Willing to listen and learn from others around them - immediate implementation of tips is key
• Adaptable- Able to roll with the punches in an industry where the only constant is change

Qualifications (educational, experience and basic knowledge requirements):
• Bachelor's degree required, Business or Sport Management degree preferred
• 3-4 years of previous sales and/or hospitality experience preferred
• Proficiency in Microsoft Office, Paciolan and SalesForce CRM preferred

Certifications
• None Required

Special Position Requirement  
• Flexibility in working extended hours including nights, weekends, and holidays as required 

Job Questions:
• How did you hear about this job?