Senior Trials Analyst, Technology Delivery, Direct-To-Consumer

This is a Full Time Job

Responsibilities
Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you'll find more than a job. You'll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment. As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent. Here you can fly to new heights! Senior Trials Analyst, Technology Delivery
Delivering a great customer experience is at the heart of our proposition, and ensuring we have a high quality, robust and performant product is critical to achieving this. The Senior Trials Analyst is responsible for ensuring trials activities and operational duties are completed before releasing new capabilities to our customers. This person will be responsible for following the strategy for direct-to-consumer trials, and ensuring this strategy is consistently executed, by across the organization as well as their own. Reporting to the Trials Manager of Technology Delivery, he/she will work closely with the trial teams across the Comcast and NBCU Groups, sharing knowledge, experience and tooling and ensuring a robust and efficient approach to trial testing and support.
• Responsible to follow technology strategy for D2C Trials, ensuring teams acknowledge its processes to assure trial phases and key activities are executed consistently.
• Coordinate and support iterative trial phases inclusive of internal teams, staff and beta customers across the organizations.
• Familiar with trialist surveys in terms of planning, creation and distribution per program roadmap.
• Management of the Trials mailbox reviewing requests or troubleshooting issues and ensuring trial feedback is routed to the right teams for actioning.
• Establishing a regular meeting cadence to review, triage and follow up on JIRA tickets concerning feedback/issues raised by our trialists.
• Serve as SME of our enterprise Trials portal of Centercode, performing key duties including but not limited to:
• Onboarding/offboarding trialists
• User accounts' administration and automation
• Trial app distribution across various platforms
• System integrations and maintenance as needed
• Assist in D2C Trials process documentations, update periodically and ensure legal compliance.
• Support ad hoc client app testing for bug fixes/new features
• Work with management to implement process improvements to drive efficiency in support of the agile release train.

Qualifications/Requirements
• Bachelor's degree level or equivalent, background in technology or digital media is a plus.
• Minimum 2 years' experience working as business analyst or project coordinator, with at least 2 years in a technical support role.
• Demonstrable experience with agile deployment, project management and defect management.
• Experience conducting user acceptance testing, trial or beta programs within a leading-edge consumer focused organization, ideally within the media industry.
• Proven experience of constructing internal and external communications to a high standard across various tools.
• Hands-on experience with JIRA, Confluence and SharePoint tools.
• Strong analytic & reporting skills, and a general understanding of data visualization tools like Tableau or Looker.
• Competent user of all Microsoft Office applications.

Desired Characteristics

• Strong self-starter, able to consistently deliver without requiring significant oversight and direction.
• Passionate about user experience and product quality, never settling for the status quo â€'' continuously looking for ways to improve and drive efficiencies.
• Strong collaborative skills â€'' able to engage with stakeholders at varying levels within the organization.
• Previous experience working with remote or international delivery teams.
• Level of comfort asking probing questions and providing timely responses to help both internal and external customers to troubleshoot issues