Digital Operator , Peacock

This is a Full Time Job

Digital Operator (L1), Peacock

Responsibilities

This position will be working within the Peacock Digital Network Operations Center (DNOC) as a team member providing L1 monitoring, control, support, and escalation for NBCUniversal's delivery of digital video content.

The Operator (L1) will be responsible for ensuring timely and reliable delivery of NBCU live and VOD content to the NBC OTT Platforms. The (L1) will provide real-time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of “eyes on glass” and a host of data aggregation tools within the Digital NOC. Responsibilities include investigating issues that arise within distribution workflows and escalating to L2 support, engineering, or client contacts as appropriate to drive resolution.

In addition to monitoring, the Operator will be responsible for the live encoding of event-based Livestream. L1 will be communicating with the production team for broadcast-quality execution including event start, stop, and commercial control.

This role is a unique opportunity to participate in a state-of-the-art, cutting-edge, one-of-a-kind facility and team that will pioneer digital delivery and distribution for the industry.

Responsibilities:

• Monitor the end-to-end distribution of NBCUniversal digital video assets on NBC OTT Platform
• Perform L1 monitoring and support of digital video workflows including escalating to L2, resolution, and reporting out.
• Digital encoder set up of event-based streaming across the NBC Portfolio including NBA, Olympic Sports, NASCAR, IndyCar, and more.
• Manually insert SCTE triggers into event-based livestreams
• Clearly communicate with production teams to ensure broadcast standard execution of livestreams
• Physical checks on endpoint devices and platforms to ensure assets are available as expected.
• Partner with engineering to monitor traditional and digital signal transmission
• Develop expertise of distribution workflows and communicate support cases across departments to help firm-up operations
• Create and maintain strong working relationships with internal and external distribution partners.

Qualifications/Requirements
• Bachelor's degree or related field experience is required
• Minimum 1-2 years previous industry, database or related analytic experience is required.
• Minimum 1-2 years' experience in a NOC, Digital Operation, or Media Operations facility.
• Prior experience in a support role strongly preferred.
• Excellent computer skills
• Excellent written and verbal communication skills.
• Willingness to work overnight shifts, overtime, and on weekends with short notice.
• Must be willing to work in Stamford, CT
• Must be willing to submit to a background investigation.
• Must have unrestricted work authorization to work in the US.
• Must be 18 years or older.
• Must be willing and able to work on any shift including, overnights, swing, or weekend

Desired Characteristics

• BA/BS in related field
• Experience, understanding and knowledge of digital product and distribution systems, standards and processes
• Technical experience with digital video and audio, troubleshooting and test techniques
• Prior experience with video encoding, delivery distribution workflows
• Strong attention to detail, communication and interpersonal skills
• Effectively flexible in approach, and responds well to pressure
• A track record of meeting or exceeding performance expectations