Director, Media Supply Chain Operations

This is a Full Time Job

Position title: Director, Media Supply Chain Operations (Hybrid)
Department: Content & Operations
Status: Full-time, Exempt
Location: Arlington, VA
Supervisor: Vice President, Operations


PBS Distribution (PBSd)* is a leading distributor of public media content around the world, entertaining audiences across platforms and formats. The company, a joint venture of PBS and GBH Boston, provides premium content through multiple digital channels and video services. PBS Distribution operates six subscription streaming channels - PBS Masterpiece (US and CA), PBS KIDS, PBS Living, PBS Documentaries, and PBS America (U.K.) as well as numerous Free Ad-supported Streaming TV (FAST) Channels in the U.S and U.K. In addition, the company reaches viewers through transactional video-on-demand (TVOD), subscription video-on-demand (SVOD) licensing, Advertising-based Video on Demand (AVOD), DVD and Blu-ray, theatrical releasing, educational platforms, non-theatrical and inflight sales, and serves broadcasters and producers providing program sales and co-production financing.

At PBS Distribution, we want to best represent the communities that we serve. The global community is diverse, and we are our best when we have a team that reflects that. PBS Distribution is proud to be an equal opportunity workplace, celebrating, supporting, and thriving when our team is able to show up fully and authentically.


Position summary:

The Director, Media Supply Chain Operations bridges technical and operations management of the Media Supply Chain including planning, vendor relationships, execution, and ongoing systems operations. Responsible for media technical specifications (adhering to industry standards and best practices), and management of systems for intake, processing, and delivery of video assets across platforms. Ensures maximum efficiency and cost-effectiveness and manages a small staff.


Responsibilities:
• Oversee media systems operations, including daily operations as well as development and implementation of overall media supply chain.
• Work with external vendors and internal stakeholders on design and implementation of hardware and software solutions for media systems [Media Asset Management (MAM), File Transfer, Transcoding)].
• Develop and maintain video/audio specifications across media supply chain including for intake, storage, transformation, and output.
• Oversee the design and implementation of transcode workflows.
• Serve as PBSd's internal expert on media specifications, including advising and assisting production partners and internal stakeholders with delivery specifications and troubleshooting.
• Lead training and adoption efforts for new and existing systems as well as develop training materials for stakeholders across the supply chain.
• Ensure media supply chain infrastructure and workflows are optimized to create efficiencies (time, costs).
• Track key performance metrics, milestones, and vendor performance against Service Level Agreements (SLAs) and report these to leadership and other stakeholders.
• Act as product owner for future media supply chain implementations.
• Work with internal technology partners on cybersecurity, cloud operations, and networking of media supply chain systems.
• Oversee management of file transfer software implementation, ensure maximum operating function, staff training, and accessibility.
• Accountable for budget tracking, reviewing estimates, monthly reconciliation, and cost/benefit analysis.

Work experience:
• 7+ years of work experience in the areas of television, media, or consumer products
• Staff supervision and oversight experience
• Knowledge of industry standards, workflows, cloud storage, and latest technologies

Education/training:
• Bachelor's degree or equivalent experience

Skills:
• Experience with Media Asset Management systems, including cloud-based and/or hybrid
• Understanding of television/film production techniques and post-production
• Understanding of video codecs, content production, and media technologies
• Broad knowledge and experience of file sharing applications, storage, and cloud
• Knowledge of digital platforms and file encoding format
• Proven track record of supply chain management, with experience in media processing workflows
• Resourceful problem-solver, who can meet aggressive deadlines
• Adaptable and flexible in a challenging, demanding, and fast-paced environment
• Demonstrated ability to resolve complex issues and ensure solutions work seamlessly
• Strong verbal, written, and interpersonal communication skills, including the ability to manage, train, inspire, and motivate others
• Able to work independently with minimal supervision while meeting strict deadlines
• Strong organizational and analytical skills
• Knowledge of metadata specifications
• Knowledge of PBS systems and processes a plus

PBS Distribution (PBSd) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind.

*PBS Distribution is a for-profit organization with a mission to drive profitable growth by building key partnerships and distributing inspiring content. PBS Distribution is headquartered in Arlington, VA with an additional office In Boston, MA.