Support Technician

Full Time Job
Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount , Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

Overview and Responsibilities:

• Address helpdesk responsibilities â€'' eg. Respond to client issues and ticket entries!
• Point of contact for location(s), its service(s) and its process(es)
• Provide recommendations based on requests and requirements from business and tech groups
• Assists in handling weekly onboarding for New Hire employees and contractors working closely with HR department, contractor vendor and internal teams!
• Host virtual support sessions for onboarding employees
• Handle numerous applications relating to - news production, communication, storage, content editing, and financials within the (Microsoft and Apple ecosystems)
• Support existing Active Directory
• Management of data on shared storage
• Install and configure Windows Operating Systems with extensive knowledge
• Support production system â€'' eg. AP ENPS, Avid, Teleprompters.
• Basic Broadcast IT Functions (Air Control, Transmission and Media Distribution operations)
• Support Office 365 products â€'' configure and set up
• Basic A/V Setup and support, related to conference system

Basic Qualifications:

• 3 years of IT broadcast related support
• Knowledge of Adobe Creative Cloud and Microsoft O365 support and maintenance
• Must be available to work Holiday, weekends, early and late hours, potentially overnight and able to lift 45 pounds of computer equipment, carry, and set-up

Additional Qualifications:

• Knowledge with and supporting clients and endpoints in a creative environment
• Strong troubleshooting skills
• Ability to details processes and workflows
• Position should be able to think quickly to get Broadcasts on air in a fast paced live broadcast environment
• Availability to travel to various locations for domestic events with short notice
• Ability to collaborate in a team environment and work with others
• Capable to work independently
• Strong people skills with an ability to effectively guide, support, and escalate anomalies for all end-users in a live 24/7 broadcast facility
• BA in IT or Media related field, applicable industry certificates, or equivalent experience

Working Conditions:

• Mostly indoors, some outdoor remote work may be necessary.

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