Sr Manager, Video Service Quality Operations
Paramount
New York, NYThis was removed by the employer on 8/19/2022 2:00:00 PM PST
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Full Time Job
Sr Manager, Video Service Quality Operations (Hybrid / remote)
Paramount , a direct-to-consumer digital subscription video on-demand and live streaming service from Paramount Global, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world-renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel. The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world’s biggest and most popular soccer leagues. Paramount also enables subscribers to stream local CBS stations live across the U.S. in addition to the ability to stream Paramount Streaming’s other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and analysis, and ET Live for entertainment coverage.
Division Overview:
The Video Operations and Streaming team is responsible for supporting the release of video delivery and architecture of VOD and Live content streamed on over 18 platforms for Paramount .
Role Details:
We are seeking an experienced operations manager to join our team. The role requires experience with video QOS monitoring systems and QOS data analysis.
Your Day-to-Day:
• Analyze collected QOS data across various collection time periods
• Identify anomalies and trends in QOS data
• Create and present video health reports to Paramount stakeholders
• Advise cross team quality task forces to create action plans to address video service quality issues
• Track impact of actions on streaming QOS KPIs
• Guide investigations of customer reported streaming issues
Qualifications:
What you bring to the team:
You have â€''
• Minimum 3-4 years experience in media and/or streaming.
• Minimum one (1) year solid experience in streaming. Deep understanding of video streaming KPI’s and their impact on user experience
• BS Degree in Communications or related field and/or equivalent work experience.
• At least one (1) year management experience.
• Experience with Conviva, New Relic, Grafana, ELK, etc…
• Ability to analyze data, form hypotheses, develop tests and draw conclusions
• Strong presentation/communication skills
• Familiarity with end to end components of video streaming delivery systems
• Experience with capturing network traffic from various platforms
• Ability to debug ad server integrations and client side issues.
You might also have â€''
• Bash or Python scripting experience
• Experience building automation tests for mobile and html5 devices (Witbe, Selenium, or similar toolset…)
• Utilize REST APi to store metrics and query data
• Experience with real time log streaming systems
#LI-hybrid