Manager Human Resources Operations

This is a Full Time Job

Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount , Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

Come and join our AskHR team as we build and debut a brand-new “Tier 1” HR Service Center from the ground up! Reporting to the Director, AskHR, this role will manage a team of HR Coordinators, assist in the development and ownership of HR knowledge resources, and have a leading role in the development of our “Tier 1” HR services across Paramount Global (including Viacom, CBS, Showtime, and Paramount ).

Overview and Responsibilities:

• Manage 3-4 HR Coordinators
• Contribute to the ongoing design of our HR case management platform in ServiceNow, as well as its integration with our larger Global Employee Portal
• Manage the consolidation of existing HR knowledge (including policies, FAQs, operating procedures, and employee facing tools) and services across all Paramount divisions in the U.S.
• Measure and analyze ServiceNow data (across topics such as common inquiries, SLAs, and employee satisfaction) to understand and facilitate opportunities for ongoing improvement of knowledge and services
• Drive and evaluate employee experience with foundational HR services across the company
• Perform quality control to maintain high customer service standards
• Manage goals and deadlines with team members to ensure workload is completed successfully
• Answer complex inquires and provide service in a continuous manner; develop partnerships with HR COE’s (Total Rewards, People Development, HR Operations, TA, & Payroll) to understand and facilitate opportunities for ongoing improvement of knowledge and services
• Manage ongoing special projects
• Management: think critically about the short- and long-term evolution of your team and function; analyze learning gaps, develop growth plans, and keep your team feeling engaged, rewarded, and motivated
• Relationships: build and manage relationships with stakeholders across teams that are essential to HR Service Center success -- HR COEs, HRBPs, Payroll, IT Client Services, and others
• HR Knowledge and Services: own the development, approval, and documentation of both HR facing and employee facing knowledge resources that your team will use to answer inquiries and provide services in a consistent manner; work closely with HR COEs (Total Rewards, People Development, HR Operations, TA, Payroll) to continuously grow and revise HR knowledge

Basic Requirements:
• 5 years of experience working in HR; preferably with some experience in both HR Operations and a client/employee facing role (HR Generalist, HRBP, or HR Service Center roles)
• Ability to manage a team, with some understanding of work delegation, performance management, and your own leadership style
• Working knowledge of topics across HR functional areas, including Benefits, TA, L&D/Organizational Development, HR Systems/Operations, HR Compliance, and Payroll

Additional Qualifications:

• Demonstrated passion for building top-notch employee services that are handled with expertise, attention, and care
• Comfort working with HR technology (such as SuccessFactors, Workday, or other HR system); experience with ServiceNow is a plus
• Strong client facing / customer service skills and passion for delivering positive experiences
• Problem-solving skills: you think critically about problems and know how to leverage your resources to package solutions
• Consulting skills; experience influencing decision makers with data-driven recommendations
• Demonstrate ability to thrive in a fast-paced, complex, and ambiguous environment with quick deadlines and shifting priorities
• Strong communication and relationship building skills; ability to establish close working relationships with teams and stakeholders across corporate functions
• Ability to analyze processes within a cross-functional organization; effective at implementing new and improved processes
• Must be comfortable collaborating with senior HR and business leaders