HR Operations Coordinator

This is a Full Time Job

Paramount Global is seeking an HR Operations Coordinator to join our HR Operations team! Reporting to the HR Operations Director, this team manages key employee lifecycle processes and employee support across our HR Centers of Excellence – including Business Partners, Total Rewards, Talent Acquisition, Data Management, and Payroll. Our mission is to drive operational efficiency by partnering with cross-functional teams to solve complex problems and transform the way we deliver HR Operations support. This role will support West Coast hours.

Responsibilities:

• Provide employees with front-line HR support, guidance, and troubleshooting across HR topics, including HR programs & policies, timesheets and pay, benefits, and onboarding & offboarding, while effectively conveying complex HR information in a clear and understandable manner.

• Coordinate the escalation and resolution of advanced employee issues across Payroll, Total Rewards, IT, and HRBP teams, while ensuring all parties are aligned and updated along the way

• Collaborate with cross-functional teams to develop “self-service” knowledge content for employees to access via MyAssistant and ServiceNow

• Support the onboarding process for all incoming employees. This includes ensuring all onboarding requirements are met in a timely manner, logistics are coordinated across TA Ops, HR Data, Tech, and Facilities teams, and employee & manager have a smooth experience

• Manage employee data changes and job requisition requests. Partner across HRBPs, Compensation, Finance, and the HR Data Team to ensure transactions are approved and executed promptly and with accuracy

• Manage end-to-end employee offboarding. Guide employee and manager through all necessary tasks and logistics, support with logistical questions across Payroll, Benefits, Facilities, and IT, conduct exit interviews as required, and ensure system and Payroll offboarding is transacted in a timely manner

• Support HRBPs with reporting requests. This includes maintaining organizational charts, headcount files, and census reports for HRBPs, as well as coordinating more complex reporting requests with the appropriate specialist teams

• Collaborate with HR Data team on regular data audits to ensure overall data quality and accuracy for your client group

• Support HR Operational projects, aiming to drive HR process efficiency as well as employee experiences with HR

• Partner with HRBP teams on client specific projects and tasks, as required

Basic Qualifications
• Minimum 1 year experience in a customer service, HR or administrative role (strong internships will be considered).

Additional Qualifications
• Working knowledge of topics across HR functional areas, including Benefits, Talent Acquisition, Learning & Development, Organizational Development, HR Systems/Operations, HR Compliance, and Payroll

• Experience with Microsoft Office suite

• Experience with HRMs and/or Customer Service platforms – SuccessFactors, SalesForce, ServiceNow, a plus

• Problem-solving skills; think critically about problems and know how to leverage your resources to package solutions

• Strong client facing / interpersonal skills and passion for delivering positive experiences and building relationships with teams and partners

• Demonstrated ability to thrive in a fast-paced, complex, and ambiguous environment with quick deadlines and shifting priorities

• Ability to analyze processes within a cross-functional organization, proficient at prioritizing new and improved processes

• Ability to work independently, as well as within a collaborative team setting

• Must be comfortable collaborating with senior HR and business leaders

ADDITIONAL INFORMATION

Hiring Salary Range: $53,000.00 - 63,500.00. The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.