Coordinator, HR Service Center
ParamountNew York, NY
Full Time Job
Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount , Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.
Come and join our AskHR team as we build and debut a brand-new â€œTier 1â€ HR Service Center from the ground up! Reporting to the Manager, AskHR, the HR Coordinators, will: assist in the development and ownership of HR knowledge resources, and have a contributing role in the development of our â€œTier 1â€ HR services across Paramount Global (including Viacom, CBS, Showtime, and Paramount ).
•Support in the implementation of an HR case management system in ServiceNow, as well as its integration with our larger Global Employee Portal
•Consolidate existing HR knowledge (including policies, FAQs, operating procedures, and employee facing tool(s) and services across all Paramount divisions in the U.S.
•Collect and analyze ServiceNow data (across topics such as common inquiries, SLAs, and employee satisfaction) to understand and make recommendations on opportunities for ongoing improvement of knowledge and services
•HR Knowledge and Services: review and document both HR facing and employee facing knowledge resources that HR Service Center team will use to answer inquiries and provide services in a consistent manner; work closely with Service Center leadership to continuously grow and revise HR knowledge base
•Answer incoming ServiceNow tickets in timely manner and provide appropriate responses and escalations as needed.
•Provide ongoing support on special projects
•Minimum 1 year experience working in HR; preferably with some experience in both HR Operations and a client/employee facing role (HR Generalist, HRBP, or HR Service Center role)
•Working knowledge of topics across HR functional areas, including Benefits, TA, L&D/Organizational Development, HR Systems/Operations, HR Compliance, and Payroll
•Analytical and Research skills: able to identify problems and systematically gather relevant information
•Comfort working with HR technology (such as SuccessFactors, Workday, or other HR system); experience with ServiceNow is a plus
•Strong client facing / customer service skills and passion for delivering positive experiences
•Problem-solving skills; you think critically about problems and know how to leverage your resources to package solutions
•Consulting skills; experience influencing decision makers with data-driven recommendations
•Demonstrate ability to thrive in a fast-paced, complex, and ambiguous environment with quick deadlines and shifting priorities
•Must be a team player with excellent interpersonal verbal and written communication skills and have the ability to interface with all levels of employees