Broadcast Support Technician

This is a Full Time Job

Paramount Skydance Tech is seeking a Broadcast Support Technician to provide multi-level technical support for newsroom operations and production facilities. This role delivers first-level support for broadcast and office technology, with additional on-site support for live news events and special productions as required.

Responsibilities Include:
• Providing first-level technical support and timely issue resolution for end users
• Supporting daily newsroom and production operations across broadcast systems and tools
• Maintaining and troubleshooting client hardware and software for general office use
• Supporting audio systems, editing platforms, and post-production workflows
• Assisting with network troubleshooting and system connectivity issues
• Participating in server maintenance and support for Microsoft and Linux environments
• Providing technical support for live news events and special productions

Basic Qualifications
• Bachelor’s degree (BA/BS) in a related field or equivalent combination of education and 3 years of technology or broadcast support experience
• Experience supporting clients in an enterprise environment, providing both remote and in‘'person technical support
• Experience with Active Directory, Microsoft O365, and WAN/LAN networking
• Experience supporting Microsoft Windows, macOS, mobile devices (Android and iOS), virtual desktop environments (Citrix VDI), and VPN technologies
• Proficiency in troubleshooting hardware, software, workflows, and business‘'related applications
• Ability to successfully pass required government background checks as needed to access government facilities.

Additional Qualifications
• Strong interpersonal skills with the ability to skillfully guide users, provide support, and escalate issues as needed in a live 24/7/365 environment
• Ability to work quickly while remaining calm and focused in high‘'pressure situations
• Demonstrated ability to multitask while accurately documenting issues, processes, and workflows
• Ability to collaborate within a team while also working individually when required
• Working knowledge of video production workflows, including ingest, transcoding, graphics, media formats, transfer acceleration, delivery, and playout
• Ability to lift and shift equipment weighing up to 45 lbs

Work Schedule and Availability
• Regular shift: Tuesday–Saturday, 9:00 AM–5:00 PM (subject to change based on business needs)
• Availability to work weekends, extended hours, holidays, and overnight shifts as needed
• Ability to work varied schedules to meet coverage requirements
• Willingness to travel (10% or more) to support remote locations within the DC area