Broadcast Support Technician
Paramount
Washington, DCThis is a Full Time Job
Paramount Skydance Tech is seeking a Broadcast Support Technician to provide multi-level technical support for newsroom operations and production facilities. This role delivers first-level support for broadcast and office technology, with additional on-site support for live news events and special productions as required.
Responsibilities Include:
• Providing first-level technical support and timely issue resolution for end users
• Supporting daily newsroom and production operations across broadcast systems and tools
• Maintaining and troubleshooting client hardware and software for general office use
• Supporting audio systems, editing platforms, and post-production workflows
• Assisting with network troubleshooting and system connectivity issues
• Participating in server maintenance and support for Microsoft and Linux environments
• Providing technical support for live news events and special productions
Basic Qualifications
• Bachelor’s degree (BA/BS) in a related field or equivalent combination of education and 3 years of technology or broadcast support experience
• Experience supporting clients in an enterprise environment, providing both remote and in‘'person technical support
• Experience with Active Directory, Microsoft O365, and WAN/LAN networking
• Experience supporting Microsoft Windows, macOS, mobile devices (Android and iOS), virtual desktop environments (Citrix VDI), and VPN technologies
• Proficiency in troubleshooting hardware, software, workflows, and business‘'related applications
• Ability to successfully pass required government background checks as needed to access government facilities.
Additional Qualifications
• Strong interpersonal skills with the ability to skillfully guide users, provide support, and escalate issues as needed in a live 24/7/365 environment
• Ability to work quickly while remaining calm and focused in high‘'pressure situations
• Demonstrated ability to multitask while accurately documenting issues, processes, and workflows
• Ability to collaborate within a team while also working individually when required
• Working knowledge of video production workflows, including ingest, transcoding, graphics, media formats, transfer acceleration, delivery, and playout
• Ability to lift and shift equipment weighing up to 45 lbs
Work Schedule and Availability
• Regular shift: Tuesday–Saturday, 9:00 AM–5:00 PM (subject to change based on business needs)
• Availability to work weekends, extended hours, holidays, and overnight shifts as needed
• Ability to work varied schedules to meet coverage requirements
• Willingness to travel (10% or more) to support remote locations within the DC area
Salary/Benefits
$65,000.00
- 84,000.00
per year
$65,000 - $84,000 /year USD
Starting pay for the successful applicant depends on a variety of job-related factors.
Benefits
• Medical, dental, and vision insurance
• 401(k)
• Life insurance
• Disability benefits
• Tuition assistance
• Paid time off (PTO)
Perks
• Attractive compensation and comprehensive benefits packages
• Generous paid time off
• Exciting and fulfilling opportunity to be part of a dynamic team
• Opportunities for both on-site and virtual engagement events
• Unique opportunities to make meaningful connections and build a vibrant community
Additional Information
Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks, and streaming services, Paramount's portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount, and Pluto TV, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, Paramount provides powerful capabilities in production, distribution, and advertising solutions.
