Client IT Analyst
Paramount AnimationLos Angeles, CA
Full Time Job
The Technology Department of Paramount Animation provides critical support in creating imaginative, animated feature films. Our technology and the support of that technology are the key components of film making that allow our artists to fulfill their artistic goals and enables film makers to create unforgettable film experiences.
The Client IT Analyst is responsible for day-to-day helpdesk support for the animation production crew and personnel within a fast-paced heterogeneous macOS/Linux/Windows environment. The candidate will be responsible for setup, installation, and troubleshooting of all desktop related hardware and software. Duties entail coordination with senior support staff, management, as well as other Paramount IT and Viacom groups involved in the support process.
Provide hands-on support of production workstations and laptops, both Apple, Linux and Windows, mobile devices, remote connectivity tools, computer related accessories/peripherals and MFP devices.
Be part of a team that provides a personal and high level of support across multiple animation productions.
Work independently with the ability to manage your time within a busy production driven environment.
Work with production to clarify business needs and to recommend technology/solutions to meet those needs, according to IT standards.
Be comfortable setting up and troubleshooting cross-site video conference calls in time sensitive high pressure situations.
Work closely with Viacom and Paramount IT to ensure the overall satisfaction of the client – this includes assisting with upgrades/rollouts of new operating systems and software.
Work well in a diverse team environment — this includes sharing information, knowledge, cross training, providing backup support in the event of absences and uneven workload, and demonstrating a positive attitude.
Be informed about the state of computer technology by reading trade journals, product reviews and other relevant publications, and by communicating with individuals with similar responsibilities in other organizations.
Work cooperatively with technical directors and developers to identify and resolve production facing problems in a timely and efficient manner. Responsible for general office productivity related to computer products and services for animation productions.
Participate in periodic off-hours downtime performing upgrades, installations, etc.
Be able to documents both policies and procedures for technology team and production staff.
Be able to be on-call as needed during peak production times.
Related bachelor's degree or equivalent industry experience required.
Minimum 2-3 years experience in a related IT position.
Minimum of 2 years or more of experience in the support of client platform technologies, that include Windows and macOS, Microsoft Office with Outlook, Microsoft Active Directory, Microsoft Teams, and Remote Access Systems.
Experience supporting Animation, Visual Effects, or Game Industry is a plus.
Experience supporting Maya, Photoshop, Flix, and Storyboard Pro desirable.
Strong background in customer service and/or customer facing support.
Ability to prioritize and manage multiple tasks.
Ability to gather client requirements and determine appropriate technical solutions.
Excellent oral and written communication skills are necessary to effectively communicate with all production and company personnel. Ability to understand and maintain content security best practices or develop compensating controls.
About Paramount Animation Studios:
Paramount Animation Studios is the animation division and label of Paramount Pictures. Comprised of world-class talent, the studio creates high- quality, CG animated feature films. Its current slate of films include The SpongeBob Movie: Sponge on the Run, Rumble, and Tiger's Apprentice .
About Paramount Pictures Corporation:
Paramount Pictures is a global producer and distributor of filmed entertainment, with robust and multi-faceted divisions across all areas including digital, home entertainment, network and cable television distribution, studio operations, consumer products and recreation. A unit of the leading global entertainment content company, Viacom, Paramount is part of a family of prominent and respected brands including MTV Networks and BET