Secret Shopper

This is a Part Time Job

Guest Experience Secret Shopper (Part-Time)

PAY RATE: $17.69 per hour

COMPANY SUMMARY

At Pacers Sports & Entertainment (PS&E), we are dedicated to delivering best-in-class sports and entertainment experiences while making a positive impact on our community. As the home of the Indiana Pacers, Indiana Fever, Noblesville Boom, Pacers Foundation, Gainbridge Fieldhouse, and the WNBA 2025 All Star Weekend, we strive to exemplify our core values of Respect, Teamwork, Trust, Passion, and Excellence in everything we do. Our mission is to create memorable moments for our fans and foster a culture of inclusivity and excellence both on and off the court. Our purpose is Winning, Serving, and Entertaining.

JOB SUMMARY

Guest Experience Secret Shoppers are tasked with proactively evaluating the guest experience at Gainbridge Fieldhouse. Team members must have a passion for guest experience and provide honest and helpful feedback. Guest Experience Secret Shoppers have the ultimate goal of elevating the guest experience for all events.

ESSENTIAL DUTIES / RESPONSIBILITIES
• Attend events as a standard guest, acting anonymously amongst guests and team members.
• Proactively evaluate Pacers Sports & Entertainment employees and vendors in the interests of guest experience.
• Complete thorough evaluation reports in a timely manner.
• Complete required training through Pacers Sports & Entertainment and Evolved Experience Solutions.
• Be knowledgeable about all aspects and services offered at Gainbridge Fieldhouse during events.
• Understand and identify both positive and negative trends.
• Must possess technical skills including mobile ticketing, app usage, wifi, etc.
• Attend all required annual training.
• Demonstrate initiative and work independently.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong verbal and written communication skills.
• Ability to read, analyze, and interpret instructions and reports.
• Proficient with technology including desktop computers, iPads, and smartphones.

EDUCATION and/or EXPERIENCE:
• High School Diploma or equivalent.

SCHEDULE:

Most shifts will be dependent on the events taking place at Gainbridge Fieldhouse.. Some months will be busier than others, so schedule flexibility is important.
• Availability and willingness to work extended hours, including nights, holidays, and weekends.
• Approximate number of hours worked per week: 0-10 (dependent on Gainbridge Fieldhouse game/event schedule).
• Be punctual and present for each work shift.
• Have reliable transportation

PHYSICAL AND ENVIRONMENTAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use a computer, use a telephone, speak, hear, and write.

While performing the duties of this job, the noise level in the office work environment is usually moderate and the noise level in Gainbridge Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.