Front of House Staff Member

This is a Part Time Job

Front of House:
One on One / Next Level is a members-only networking studio for the trained, professional actor to connect with leading casting directors, agents/managers, and filmmakers to attain new levels of success in their careers. We offer exciting programming across 3 campuses: Los Angeles, New York, and Online (Zoom) along with Special Programs & collaborations with renowned institutions such as the USC School of Cinematic Arts Film School & NYU Tisch Grad Film School.

Our mission is to help actors forge their own relationships with the industry instead of waiting for the phone to ring. We want to help actors invest in their own results & success instead of being stuck in a cycle of feeling disempowered and disconnected. We pride ourselves on being a space for the trained, committed actor to build community and network, thereby being a bridge to their success.

Our studio is a central nexus for an actor's ''first step / foray'' in their careers as part of a very challenging entertainment industry. We deal with big personalities all around, including their many beauties & flaws.

If you absolutely love dealing with actors & CDs/reps, keep reading as we are seeking to add a Front of House Staff Member to our team.

You will be on the front lines of interacting with our actors & industry instructors in the form of assisting with our In-Person NYC Classes Monday through Friday as well as delivering excellent customer service (both in-person and via email).

You will be a member of a team that prides itself on collaboration and teamwork.

Overview:
In this role, you will be tasked with facilitating the successful start & completion of numerous in-person classes & events. You will be the face of the company and must be a Friendly Face + Ambassador for the studio to both actors & industry instructors.

Time Commitment: 12-20 hours per week
Compensation: $20/hr
Location: You must be located in NYC.
Status: You'll be an employee and must be authorized to legally work in the United States

Responsibilities
In-Person Classes:
Facilitate in-person classes & events. You will be tasked with checking-in actors, making sure readers & instructors arrive, and coordinating with the staff supervisor to get our daily in-person events off the ground.
Set Up Cameras / Troubleshoot Technical Issues.
Be a Warm & Friendly Face and Ambassador for the Studio to both actors & industry instructors who may at times be stressed, confused, or upset. You will need to clearly communicate the studio's policies & expectations in a polite, respectful yet firm manner.
Maintaining Studio Cleanliness involves daily inspection of each classroom, light vacuuming and cleanup if needed, making sure the studio is clear of trash, taking out the trash bags when needed, etc.

Customer Service:
Excellent Customer Service Skills via email & in-person. You will need to know the studio's policies inside and out and be able to convey them to actors in a polite yet firm manner.
Ability to Multitask in a Fast Paced Environment where you will need to juggle daily tasks from the studio's multiple departments along with requests from actors & industry instructors who may approach you with requests & concerns. You must have strong time management skills and be extremely organized.
Administrative Support for our programming team involves calling actors regarding date/time changes to events they are signed up for, following up for payment & outstanding balances, and administrative tasks involving spreadsheets & docs.

This could be you if…
You're no longer an actor but you'd love a fulfilling career in entertainment, and you love actors.
You are still pursuing acting, yet you're ready for a part-time position with a company connected to entertainment. Please do not apply for this role if you are looking for a gig to further your own acting career.
You must be genuinely seeking this position to serve the studio & its community instead of furthering your own networking opportunities.
You must be willing to say ''No'' to industry colleagues & professionals when necessary.
Good Humor is a HUGE PLUS!
Great organization skills and attention to detail is a must.
Excellent writing and communication skills.
Must be comfortable working in a fast-paced environment and ability to problem-solve under pressure.
You have an interest and passion for the entertainment industry and love working with creative types including actors, casting directors, agents, managers, and filmmakers.
You're not intimidated by conveying the studio's policies to people who expect an exception to be made.

Detail, details, details! You know the details matter, and you'd never dream of sending something out that doesn't look just right. Typos & off brand ideas are a no-no.
No task is too big or too small for you. You're ready to take responsibility, get your hands dirty, rally the team, and get it all done.
Multi-tasking is the name of your game!
You love following carefully laid out protocols, processes, and procedures and are able to do so in a high-pressure, fast paced environment.
You're invested in your personal & professional development and want to grow in a fun, fast-paced company culture for the long term.
You're cool with trying & making smart mistakes along the way. In fact, you like to learn from them.

Software:
Slack for in-the-moment team communications
Zoom for Team Meetings
Google Docs & Sheets to keep track of programming details
DropBox for class videos & sides

To apply:
If you've read this far & this sounds like a fit, please submit a cover letter and resume!

If you're an actor, we welcome your application and we ask that you only apply if you're genuinely seeking a position at a company connected to entertainment. This is not just a gig to get industry connections.

Process:
As a company, we value diversity, equity, and inclusion. We encourage people of all ethnicities, nationalities, genders, races, abilities, and sexual identities to apply.

If chosen to move forward to the interview, you'll be notified shortly after your application is received. If you don't hear from us, thank you so much for applying and we will keep your application on file for consideration in the future!

Position will begin in-person in the NYC office ASAP.

We can't wait to hear from you!

COVID-19 considerations:
All CDC guidelines will be followed.