Backline Technician and Delivery - Operations Mgr

This is a Full Time Job

Help artists deliver great performances while taking ownership of our Clearwater backline operation. is seeking an experienced technician who enjoys working with musical instruments, solving practical problems, and keeping rental jobs moving from the first customer conversation through the final return.
Approximately 70% of your time will be hands-on: quoting jobs, preparing and testing equipment, loading vehicles, making deliveries and pickups, and serving as the backline technician at shows. The rest centers on planning, customer communication, inventory accuracy, maintenance, and improving how the branch operates.
You will work closely with the General Manager or Owner and the home office. The branch operates without a large permanent staff. When additional employees or subcontractors are assigned, you will direct their work while remaining actively involved in the job.
What you will do
• Prepare reliable rental orders. Pull, scan, test, package, and stage equipment; verify that each order is complete and ready for the customer or show.
• Support live performances. Set up, tune, troubleshoot, support changeovers, and strike backline equipment while representing OSS professionally with artists, touring personnel, venues, and local crews.
• Manage customer jobs. Clarify equipment and technical needs, prepare quotes, confirm schedules and logistics, and keep accurate job and inventory records in R2.
• Handle deliveries and returns. Load and unload vans and trucks, drive to customer and show locations, complete required documentation, and verify returned equipment and job closeout.
• Keep equipment and vehicles ready. Track asset location and condition, check returns promptly, troubleshoot or arrange repairs, order parts and consumables, support inventory counts, and coordinate vehicle maintenance.
• Coordinate logistics and labor. Arrange trucking, freight, inter-branch transfers, subrentals, and additional crew as needed. Give clear instructions and verify that assigned work is complete.
• Improve the operation. Communicate job status and risks, submit receipts and accurate job costs, and use EOS problem-solving principles to improve safety, preparation, documentation, and workflow.
What you bring
• Demonstrated hands-on experience in backline rental, live events, touring, production, warehouse operations, or a closely related environment, with the technical ability to work independently.
• Strong backline skills: preparing, testing, maintaining, troubleshooting, setting up, and striking musical instruments and related equipment. Supervisory experience is helpful; technical competence is essential.
• The ability to organize overlapping jobs, adapt as priorities change, and make sound decisions under pressure while maintaining accurate records.
• Clear, professional communication with customers, crew, vendors, and company leadership, along with dependable follow-through and attention to detail.
• Working knowledge of rental workflows, inventory control, warehousing, freight, trucking, show operations, and the costs associated with a job.
• Comfort with Microsoft Office and a willingness to learn R2 rental management software. R2 training is provided.
• A valid driver’s license and clean driving record; a current passport or willingness to obtain one; and the ability to travel on short notice.
• A genuine interest in musical instruments, manufacturers, and models, with a willingness to keep learning as equipment and industry needs evolve.
How we work
We value initiative, clear communication, and ownership. Confirm commitments, follow through to completion, raise risks early with a recommended solution, and involve leadership when an issue requires additional authority or support. When something goes wrong, help identify the cause and make a lasting improvement.