Ticket Taker Supervisor
Oakland Athletics
Oakland, CAThis was removed by the employer on 3/11/2020 5:18:00 AM PST
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Part Time Job
Supervisor, Ticket Taker Department: Stadium Operations Reports to: Stadium Operations Systems Manager Job Classification: Nonexempt City/State: Oakland, CA
Description: The Ticket Taker Supervisor is a part time position that will be reporting directly to the Stadium Operations Systems Manager. This position will be responsible for providing Ticket Taker support including briefings, ticketing equipment and monitoring ticket operations throughout the stadium.
Responsibilities:
- Distribute Oakland A's equipment (ticket scanners/printers) to ticket takers before gate openings
- Review operational game notes and conduct ticket taker briefings
- Deploy ticket takers to assigned positions throughout the stadium
- Monitor ticket taking operations and record ticket taker breaks
- Record and enter scanner readings into ticket taker report (excel spreadsheet)
- Troubleshoot any technical issues with equipment (in conjunction with Tickets.com technician on site)
- Assist event management team with HR issues involving ticket takers
- Ensure customer service standards are met by ticket taker staff
- Help execute emergency evacuation procedures if necessary
- Understanding of the Oakland-Alameda County Coliseum layout (including stadium seating sections, luxury box locations, clubs, auxiliary areas, ramps, perimeter parking and stadium services locations)
- Perform other duties as assigned
Qualifications
/Requirements:
- BA or BS college degree (or in progress) preferred
- Experience with ticketing software program/equipment and supervisory experience
- 1-2 years customer service, hospitality and problem-solving skills preferred
- Ability to work in a fast-paced environment
- Detail oriented individual with excellent written and verbal communication skills
- Available to work non-traditional hours including nights, weekends, and holidays