Premium Services Representative

This is a Full Time Job

Premium Services Representative

Department: Premium Services

Reports to: Premium Services Manager

Job Classification: Full-Time, Non-Exempt
City/State: Oakland, CA

Description:

The Oakland Athletics are currently seeking a Full-Time, Premium Services Representative to support our Premium Services departments. This position will report directly to the Premium Services Manager.

Responsibilities:

• Serve as lead in processing suite, Premium seating, and other Premium hospitality areas.
• Maintaining proper Premium inventory throughout the season within the ticketing system, properly communicating availability both internally and to appropriate departments and stakeholders.
• Acting as lead for the strategy, on sale and continued maintenance of the Access Member Early Bird Suite program.
• Develop strong proficiency with primary ticketing system as well as other digital management platforms, including My A's Tickets and the MLB Ballpark app.
• Learn and maintain proficiency with Salesforce for order processing and data capturing.
• Provide superior customer service to A's Suite and Premium seating clients through all outlets and handle any ticket-related issues.
• Coordinate the communication between the A's Premium Service team and the third-party food/beverage provider and internal Business Analytics team, work daily to provide appropriate information and updates to ensure a seamless process is maintained.
• Continually explore new ways to increase efficiency in both the suite booking process as well as outward communication with suite clients.
• Work with our Ticket Sales team and leadership to develop a strategic suite sales plan.
• Have complete knowledge and understanding of the Oakland A's organization and ticketing, particularly Premium Seating, policies.
• Demonstrate a complete understanding of the Coliseum Premium seating configuration, pricing structure, amenities, and fan policies to service all patron needs.
• Assist Ticket Operations department with the building of Premium events in the ticketing system, as well as playing a key role in ticket distribution.
• Support Membership Services Team with key duties as needed, including inbound phone coverage and game-day responsibilities.
• Assist in Premium game-day duties, including non-game related Premium retention events.
• Represent the organization in a professional manner, consistent with company philosophies and culture.
• Other duties as assigned.

Qualifications/Requirements:
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills; previous customer service experience is a plus
• Ability to perform in a fast-paced environment
• Candidates must be enthusiastic with a strong work ethic and desire to work in sports
• Demonstrated computer proficiency, previous ticketing experience is a plus
• Ability to work flexible hours, including nights, weekends and holidays