Lead IT Support Administrator

Full Time Job
Department: IT Department

Reports to: Director of Information Technology

Job Classification: Non-exempt

City/State: Oakland, CA

Description:

The Oakland Athletics are currently seeking a Full-Time customer service-oriented Lead IT Support Administrator. This position will report directly to the Director of Information Technology. The Lead IT Support Administrator is responsible for leading our help desk and providing technical support to users in an efficient and accurate manner. This position will be considered the Organization's front line of support and will be tasked with solving basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the Organization.

Responsibilities:

• Provide front-line helpdesk support to users both locally and remote
• Properly escalate unresolved queries to the next level of support
• Research, evaluate, test and install new devices and applications
• Document IT Department systems and procedures
• Lead projects that involve the help desk and continue to find ways to improve our help desk experience
• Provide end user support thru remote client software, telephone, email and in-person assistance
• Support and configure wireless technologies based on 802.11x signals – stand alone and controller based
• Knowledge of Mac OSX and Microsoft Windows family of client operating systems
• Perform other duties as assigned

Qualifications
/Requirements:
• 2-4 years of helpdesk experience in a business environment
• AA in IT or BS in Computer Science desired
• Must have excellent communication skills, both verbal and written
• Must be detail-oriented, organized and able to effectively perform multiple tasks
• Must demonstrate effective problem-solving skills
• Familiar with OKTA, Jira, G-Suite, O365, Mimecast, RingCentral desired
• Ability to work non-traditional business hours, including nights, weekends and holidays
• Must be available to work all Oakland Athletics home games
• Must be willing to travel and support Spring Training (potentially five weeks)
• Ability to lift 50 pounds or more

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.