Intern - Guest Services
Oakland Athletics
Oakland, CAThis was removed by the employer on 3/16/2020 5:17:00 AM PST
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Part Time Unpaid Internship
Intern, Guest Services
Department: Stadium Operations
Reports to: Guest Experience Coordinator
Job Classification: Non-Exempt
City/State: Oakland, CA
Description:
The Oakland Athletics are currently seeking a Guest Services Intern. This position will report directly to the Guest Experience Coordinator. The Guest Services Intern is responsible for assisting the Stadium Operations department in all facets of: staff training/incentive programs, gameday staffing, guest inquiries and feedback, lost and found, producing staff collateral, and overall event management at the Oakland-Alameda County Coliseum.
Responsibilities:
• Support the Guest Experience call center and monitor feedback tracking systems through CRM
• Assist with the logistics of gameday staff training and recruiting
• Aid in the preparation and operation of the Stomper Fun Zone and Stomping Ground children's areas, as well as the Guest Experience information booths
• Support with the inventory and deployment of staff, fan, and incentive related collateral
• Assist with event logistical set-up (gate set-up, promotional giveaway set-up, early entry, fireworks set-up, auxiliary space coordination etc.)
• Aid in managing the lost and found program
• Support with the distribution and collection of staff wardrobe
• Produce an internship project (to be determined jointly by intern and advisers)
• Participate in the department job shadowing program
• General clerical office duties, filing, data entry, etc.
• Explore ways to improve customer service and the stadium experience
• Develop full knowledge of the Oakland Athletics ticket and stadium policies
• Perform other duties as assigned
Qualifications
/Requirements:
• Candidate must be currently enrolled in college or have graduated within the past 12 months
• Excellent customer service, interpersonal and problem-solving skills
• Detail oriented individual with excellent written and verbal skills
• Self-starter and multi-tasker with ability to prioritize and be efficient with many projects
• Demonstrated computer proficiency in Microsoft Word, PowerPoint and Excel
• Lifting objects weighing up to 40lbs. may be required
• Must be able to work 25 hours per week for 7 months
• Ability to work flexible hours including nights, weekends, holidays, game day duties, and off-site events on non-game days