Guest Services Assistant
Oakland Athletics
Oakland, CAThis was removed by the employer on 3/1/2019 9:18:00 AM PST
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Full Time Job
Guest Services Assistant
Department: Stadium Operations
Reports to: Guest Services Manager
Job Classification: Nonexempt
City/State: Oakland, CA
Description:
The Oakland Athletics are currently seeking a full-time Guest Services Assistant. This position will report directly to the Guest Services Manager. The Guest Services Assistant is responsible for managing the ballpark's guest services locations, serving as the primary contact for customer inquiries/feedback, overseeing the Lost and Found inventory, and assisting with the staff training/incentive programs.
Responsibilities:
• Assist with game day staff recruitment & onboarding
• Supervise training of guest services staff
• Produce collateral including daily game notes, staff newsletter and handbooks
• Document and manage employee breaks
• Process timekeeping
• Maintain post descriptions
• Execute staff incentive program under direction of Guest Services Manager
• Work A's home games as an Event Representative
• Perform duties assigned to ensure a safe and enjoyable experience for ballpark guests
• Have full knowledge of the Oakland Athletics ticket and stadium policies
• Have full knowledge of the Oakland-Alameda County Coliseum operation
• Perform other duties as assigned
Qualifications
/Requirements:
• BA or BS college degree
• Previous customer service experience preferred
• Excellent customer service abilities and problem-solving skills
• Detail oriented individual with excellent written and verbal communication skills
• Must be computer literate in Microsoft Word and Excel
• Must be able to lift objects up to 50lbs
• Ability to work flexible hours including nights, weekends, and holidays