Network Operations Center Technician
Full Time Job
NPR seeks a highly motivated, mission-driven and customer-service focused Network Operations Center (NOC) Technician responsible for the daily operations of the 24/7/365 NOC transmission facilities in Washington, DC. The ideal candidate executes the daily Public Radio Satellite System (PRSS) transmission schedules while providing oversight and control over the satellite carriers on bartered satellite space. The NOC Tech is also responsible for preliminary troubleshooting and communication to key stakeholders of PRSS and external customer transmission equipment, which include but are not limited to operational problems and arranging for alternate routings or further intervention by others to restore service. The Technician will provide quality assurance inspections for audio files and/or services along with monitoring hardware and proactively seek out points of failure throughout the day. Additionally, the technician is responsible for attending to urgent/last minute scheduling and operations requirements outside of standard business hours.
This is a NABET-CWA chapter Union represented position.
• Operate/modify automation schedules, switchers, routers and computers in a live and time-driven environment with the full understanding and ability to perform the daily-required SOPs within the NOC, and escalate potential equipment/off air issues to the attention of Management.
• Operate all technical equipment within the NOC, including program capture and reproduction equipment; automation switching and scheduling equipment; audio and video satellite, IP and RF transmission and monitoring equipment while maintaining a professional work environment.
• Monitor and test for audio/RF continuity and technical quality along with verifying continuity of the streamed transmissions, recorded media and file-based audio. Confirm the proper audio routing and transmission paths for events, and properly document findings.
• Coordinate with clients to ensure that services and media meet customer needs. This includes providing additional technical customer service/troubleshooting if the customer requires further assistance with their content. Take ownership of customer issues and follow through to resolution
• Perform basic preventative maintenance (daily, weekly, and monthly) to the NOC equipment, while executing basic system operational and functional tests and reporting unresolved problems to stakeholders.
• Inspect incoming audio programs and verify that pre-recorded program audio media and/or files to be transmitted meet published specifications and are available for broadcast at the specified time. Spot-check file-based programs that have been delivered through the ContentDepot system for continuity, quality, and completeness and report any discrepancies found to management and or the producer/distributor of the program. Deliver impairment messages and updates to appropriate parties via proper channels and systems while monitoring the status of the program file delivery system.
• Two plus years broadcast engineering experience required. Public Radio experience preferred.
• Knowledge in MS Office Suite applications, and standard audio testing practices with broadcast equipment, automation, and procedures.
• Knowledge of radio/broadcasting/audio and electrical engineering terminology, automated audio reproduction, recording & switching systems and RF transmission systems preferred.
• Must be able to work independently or as a member of a team.
• Must be able to multi-task and prioritize under deadline pressure.
• Significant troubleshooting in audio broadcast technologies.
• Demonstrated experience providing high level of professional, courteous, and consistent interactions with clients.
• Demonstrated ability to operate digital consoles in extremely high pressured on-air broadcast studio environment.
• Technician will be required to assist in resolving helpdesk tickets during non-helpdesk hours or when the helpdesk is unavailable.
• Ability and willingness to work rotating shifts as required; including weekends, overnights, and holidays. Overtime as required.
• Incumbent may be required to lift equipment weighing up to 75 pounds; reach and bend to obtain and pack remote equipment; climb stairs and ladders in remote locations, monitor and use computer all while sitting for extended periods.
• The incumbent must be able to work rotating shifts throughout the broadcast week (24 hours a day, seven days a week including holidays).
• Occasional travel may be required
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NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.