Manager, Podcast Operations

Full Time Job
Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success.

NPR, the leader in podcasting in the US, is looking for a podcast operations manager to oversee day-to-day operations for our growing catalog of podcasts, including management of third-party platforms (hosting, sponsorship, integrations, distribution) for all of NPR’s audio and podcast content.

This role is a cross-functional one that requires both a process-driven, operational mindset, keen attention to detail, as well as technological skill and aptitude. The ideal candidate will be committed and have a combination of experience and attitude that will help them thrive in a fast-paced, results-driven environment built around a culture with a passion for podcasting.

RESPONSIBILITIES
• Oversee and manage aspects of publishing and all distribution processes for NPR podcasts
• Manage a team of podcast operations specialists, who have the responsibility for executing day-to-day publishing, ad ops and distribution tasks
• Build appropriate workflows, processes and automations in collaboration with editorial, marketing, and sponsorship counterparts
• Work with the Senior Product Manager, Podcasts, to identify opportunities to improve operational efficiency via software development
• Ensure proper documentation of standard operating procedures
• Train operations agents on standard operating procedures
• Coordinate support workflows with the NPR Digital Support team
• Supervise at least 2 direct reports, including preparing their regular performance reviews, and making effective recommendations regarding any hiring, promotion, and discipline for these positions.
• Cultivate and promote diversity, equity, and inclusion in the workplace

REQUIRED SKILLS
• Oversee and manage aspects of publishing and all distribution processes for NPR podcasts
• Manage a team of podcast operations specialists, who have the responsibility for executing day-to-day publishing, ad ops and distribution tasks
• Build appropriate workflows, processes and automations in collaboration with editorial, marketing, and sponsorship counterparts
• Work with the Senior Product Manager, Podcasts, to identify opportunities to improve operational efficiency via software development
• Ensure proper documentation of standard operating procedures
• Train operations agents on standard operating procedures
• Coordinate support workflows with the NPR Digital Support team

PREFERRED SKILLS
• Audio production experience, preferable in a journalistic environment
• Familiarity with studio technology, audio editing and audio ad tech software
• Experience creating or hosting a podcast

All applications must include a resume and cover letter to be considered.

NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.