IT Support Specialist
NPR
Culver City, CAThis was removed by the employer on 10/21/2019 1:44:00 PM PST
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Full Time Job
RESPONSIBILITIES
• Provides end-users support. Install, build, maintain computers, servers, including network and telephony equipment and mobile devices
• Provides technical assistance and training to end-users and junior technicians
• Acts as a liaison for escalations on critical issues for various internal technology groups between tier 1, 2, 3, and management teams
• Provides creative troubleshooting and support for the related production systems, services and users
• Participates in software, Quality Assurance, deployment and administration
• Leads and oversees small and large scale PC-related projects
• Responds to problem/service requests within required Service Level Agreement
• Documents processes, procedures, instructions, and training materials for users and IT colleagues
• Trains, documents and applies IT project management techniques for users and IT colleagues
• Routinely installs, monitors, and maintains server infrastructure, end user computer systems, applications, database systems and telecommunications equipment
• Collaborate with other IT Operations teams to support local infrastructure and services and assist with projects
• Assists in ensuring adherence to PC related policies, procedures and standards
• Responds quickly to critical, equipment and software issues. Includes on call assignments to support NPR’s 24 x 7 x 365 schedule
• Interfaces with outside clients and vendors
• Available to travel, as required
QUALIFICATIONS
EDUCATION: Bachelor’s degree preferred with a concentration or major in Engineering or Computer Science or an Associate degree and 4 years of direct career experience in information technology disciplines, or an equivalent combination of education and experience
REQUIRED SKILLS
• At least 3 years of experience supporting, maintaining, troubleshooting, and administering enterprise environment
• Experience with Service-Now/Helpdesk management systems
• Experience with configuring hardware and software for Mac and PC
• Experience with Windows 7/10, OS X, iOS, and Microsoft Office
• Experience with Windows Server, Active Directory, SCCM
• Experience with Microsoft SQL or equivalent database desired
• Proficiency in Windows networking services such as DNS, DHCP, etc.
• Understanding of TCP/IP networking
• Strong written and verbal communication skills
• Ability to operate in high pressure environment and successfully handle multiple priorities
• Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same
• Strong attention to detail, especially as it pertains to process execution, testing, following policy and procedures, change management, maintaining an orderly technology environment, labeling, and documenting
• Strong customer service orientation with the ability to multi-task and prioritize tasks based on commitments
PREFERRED SKILLS
• Experience with DAViD broadcast tools
• Experience managing data centers
• Knowledge of Scripting
• Experience with Windows and Linux Server Virtualization and System Administration
• Experience with AWS (preferred) or other cloud services
• Experience with continuous integration and deployment tools like Bamboo or similar experience strongly desired
• Project Management skills
All applications must include a resume and cover letter to be considered.
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development.
NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive place to work that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.