Tech Ops Specialist
NetflixLos Angeles, CA
Full Time Job
As a Tech Ops Specialist at Netflix, you will be responsible for providing on premise tier 1 technical support and technical product training to our production users in Los Angeles, and throughout production hubs on the West Coast. We want to empower the production landscape, utilizing Netflix-developed products that seek to innovate and optimize production workflows. We're looking for TECH OPS SPECIALISTS willing to pioneer the advancement of technology into Netflix productions. This requires extreme flexibility, unending creativity and a proactive approach to transforming the production culture. You will serve as a liaison between Netflix teams and the productions to assist in infusing technology and gaining proper adoption of our in-house technology solutions. This role operates within the system deployment side of Studio Technology, part of the Netflix Production team. LA Tech Ops Specialists report to the West Coast Tech Ops Manager.
The Tech Ops Specialist will be an ambassador of Netflix production technology. He/She will embody the passion for transformation and workflow advancements utilizing Netflix-developed products. The ideal Tech Ops Specialist has an understanding of production workflows as well as technology/IT support. He/She must have a working knowledge of current web-based software trends, both within entertainment and outside of entertainment. He/She will also assess technical infrastructure needs for production build-outs (stages and offices). Passion for change and creative thinking is a must.
• Production Technology POC
-Act as the primary technical point of contact and develop personal relationships related to the advancement of technology with our productions.
-Work within production security guidelines to encourage secure collaboration of Netflix production data.
-Create a feedback loop for production tools in order to develop a mastery of production software and their workflows.
-Production specific G-Suite training.
-Build training material: devise creative, unique, and scalable training solutions and support techniques for our production personnel.
-Single POC for production technology needs: support requests will come in via tickets and emails.
-As technology develops, operationalize support models and generate run-book plans for remote support.
-On premise tier 1 troubleshooting of production office hardware and networks.
• Production Office Build-Outs
-Partner with productions,Network Infrastructure, and A/V on assessing and delivering on technical infrastructure needs.
• Entertainment Industry Experience
-5-10 years within entertainment production technology including experience with production office applications (Scenechronize, Final Draft, Office, etc.)
-Keen understanding of current production, post, vfx, prod accounting workflows and how technology is used (and will be used in future) and a knowledge of production/post production infrastructure requirements.
-A minimum of 3 years of IT or Desktop Support/System Administration
-Familiarity with fundamental networking/distributed computing environment concepts; local and network based user and group accounts and permissions
-Knowledge of imaging and sys mgmt software including Landesk and Jamf
-Experience supporting Cloud and SaaS Applications and SSO: G-Suite including Gmail, Calendaring, Drive, Sites, and Groups and AWS.
-In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 7,8 & 10, and various applications including Office and Adobe software
-Solid working knowledge of Mac and Lenovo hardware including laptops & desktops
-Mobile device support including iPhone, Android, Windows
Nice to Have
• Ability to learn new technologies quickly and with minimal guidance.
• Thrives on technical challenges and takes pride in solving them.
• Strategic thinking both technically and business-wise.
• Excellent interpersonal and communication skills.
• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas.
• Strong ability to dive into the unknown and create clarity amid chaos.
• Experience with supporting people remotely.
• Flexible amid an ever-changing and growing environment.
• Working knowledge of Google Apps Script or other scripting languages is a big plus.