Tech Ops Specialist
NetflixLos Angeles, CA
Full Time Job
As a Tech Ops Specialist at Netflix, you will be responsible for providing exceptional support to our growing roster of productions across US / Canada. We want to empower the production landscape, utilizing never-before-seen streamlined efficiencies, individually and as a whole to facilitate the creation of the world's best streaming content. We're looking for TECH OPS SPECIALISTS willing to pioneer the advancement of technology into Netflix productions. This requires extreme flexibility, unending creativity and a proactive approach to transforming the production culture. You will serve as a liaison between Netflix teams and the productions to assist in infusing technology and gaining proper adoption of our in-house technology solutions. This role operates within the system deployment side of Studio Technology, part of the Netflix Production team. LA Tech Ops Specialists supporting productions will report to the UCAN Manager of Studio Technology.
The Tech Ops Specialist will be an ambassador of Netflix production technology. He/She will embody the passion for transformation and workflow advancements utilizing brand new creative technologies. This role will be a point of contact for technology support for our productions with expertise in how productions utilize software now and in the future. The Tech Ops Specialist is one part production and one part cloud-based software. He/She must have a working knowledge of current web-based software trends, both within entertainment and outside of entertainment.
• Production Technology POC
-Act as the primary technical point of contact and develop personal relationships related to the advancement of technology with our productions.
-Work within production security guidelines to encourage safe collaboration of Netflix production data.
-Create a feedback loop for production tools in order to develop a mastery of production software and their workflows.
-Production specific G-Suite training.
-Build training material: devise creative, unique, and scalable training solutions and support techniques for our production personnel.
-Single POC for production technology needs: support requests will come in via tickets, emails, phone calls and automated alerts.
-As technology develops, operationalize support models and generate run-book plans for remote support.
-Work hand-in-hand with multiple internal technical partners via support escalation models.
-Administration for G-Suite and internal technology solutions on top of the Google platform.
-Operating within Zendesk platform. Escalating tickets to proper technical partners and setting expectations with our production users.
• Entertainment Industry Experience
-5-10 years within entertainment production technology including experience with production office applications (Scenechronize, Final Draft, Office, Adobe, etc.)
-Keen understanding of current production, post, vfx, prod accounting workflows and how technology is used (and will be used in future) and a knowledge of production/post production infrastructure requirements.
-Basic understanding of Desktop Support/System Administration
-Familiarity with fundamental networking/distributed computing environment concepts; local and network based user and group accounts and permissions
-Experience supporting Cloud and SaaS Applications and SSO: G-Suite including Gmail, Calendaring, Drive, Sites, and Groups.
-In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 7,8 & 10, and various applications including Office and Adobe software
-Solid working knowledge of Mac and Lenovo hardware including laptops & desktops
-Mobile device support including iPhone, Android, Windows
NICE TO HAVE
• Ability to learn new technologies quickly and with minimal guidance.
• Thrives on technical challenges and takes pride in solving them.
• Strategic thinking both technically and business-wise.
• Excellent interpersonal and communication skills.
• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas.
• Strong ability to dive into the unknown and create clarity amidst chaos.
• Experience with supporting people remotely.
• Flexible amid an ever-changing and growing environment.
Candidates need to be drivers in good standing as travel is required.