Sr. Community Manager
Netflix
Los Angeles, CAFull Time Job
THE JOB:
We're looking for an experienced and highly skilled Senior Community Manager to lay the foundation for helping us build deeply engaged player communities for Cloud Games streamed directly to our members' TVs. In this role, you will be responsible for developing strategies and maintaining a healthy community of players within Netflix's unique social ecosystem, which drives member joy and engagement.
The right candidate will be intimately familiar with building early development communities from the ground up, developing the foundational advocates we need to drive explosive player growth after launch. You will leverage your deep knowledge of grassroots community building to help us drive early Beta experiences; Developing social channels, acquiring players, executing playtesting, gathering feedback, and building relationships with content creators. You will leverage your experiences in launching new games to collaborate closely with Netflix partners, developing strong relationships that will amplify our voice, and build joyful relationships with players around the world.
THE TEAM:
ISX's mission is to empower small teams of exceptional developers to build breakout hits, leveraging innovative gameplay married with beloved IPs and served seamlessly within the Netflix streaming ecosystem. You will join the group of developers who are aligned with our core values, and care deeply about the experiences they create as well as the people they make them with. Those who bias towards action and are energized by the learning that comes with bold experimentation at an agile pace. As a part of Netflix, we strive to hire the best and value integrity, excellence, respect, inclusion, and collaboration.
Responsibilities
• Voice of the Player: Identifies meaningful community feedback and trends, and tactfully represents their voice to our development teams.
• Build, foster & grow safe communities: Develops online communities across multiple channels (Discord, Reddit, X, TikTok, etc) that are inclusive, respectful, and promote strong engagement with our games.
• Drives early community playtesting: Partners with development team(s) to plan and execute early community playtesting roadmaps for games in Alpha & Beta. Develops methods to acquire new players, hosts playtest events, and collects early player feedback.
• Owns content creator strategy: Builds strong player advocacy for our games by developing and maintaining healthy relationships with content creators, influencers, fan sites and more.
• Develop & execute social campaigns: Create player joy & conversations through a consistent stream of social content including text, images, videos, live streaming, events, and more.
• Partner with Netflix communications & marketing: Cultivates a strong relationship with partner groups within Netflix in order to identify and deliver on game launches, marketing campaigns, product collaborations, and cross channel opportunities both virtually and in person.
The Ideal Candidate
• 7 years of experience creating, growing, and maintaining thriving game communities
• Excellent written and verbal communication skills
• Strong track record of planning and executing early Beta community play-testing events
• Deep experience in working with content creators, influencers, and social media advocates
• Proven ability to create best in class external external-facing content
• Strong track record of creating and protecting inclusive, safe, and welcoming community spaces.
• Has shipped at least one game at scale in partnership with publishing, marketing & comms
Bonus Skills
• Pre-existing relationships with key community members, content creators, influencers & more
• Prior background in Marketing, Publishing, PR or Communications
• Prior background in creating content as a player (Content creator, influencer, fan sites, etc)
• Technical experience in game operations (Build deployment, troubleshooting player iss
Salary/Benefits
$100,000.00 - 600,000.00 per year