Program Specialist, Venue Management Operations

This is a Full Time Job

Netflix is seeking a Program Specialist, Hospitality (Venue Management Operations) to join our UCAN Hospitality dream team. This role will report into the UCAN Hospitality Manager- Venue Management Operations and will facilitate a variety of onsite events including but not limited to meetings, meetups, employee/team happy hours, screenings, promotional shoots, and internal catering requests for the East Coast Region (Toronto, New York, and Washington, D.C.) This role requires an individual with a background in event coordination and a proven track record of building strong cross-functional partnerships.

Netflix is a fast-paced and demanding company that requires a driven individual who is able to exercise good judgment, take fast initiative, and provide a high level of customer service to enhance our employee experience. You'll also be part of our unique culture.

Responsibilities:

• Influence a team of Venue Management technicians and porters to success by providing on-going support, training, and leadership on a daily basis
• Demonstrate positive leadership and training characteristics, which inspire colleagues to exceed expectations
• Distribute and assign Venue Management tickets to team members based on schedule, work-load, and event needs
• Provide the highest level of customer service to all colleagues, vendors, and guests
• Partner with the Corporate Events and Regional Publicity teams to ensure their on-site events are supported and successful. High profile events include: Company Meeting and Townhalls, Executive Team Dinners, Take Your Kids To Work Day, ERG Tentpole Events, Press Junkets, Promotional Film and Photo Shoots
• Communicate and collaborate with all third party event agencies and vendors to produce a turn key experience while factoring in the daily building needs and functions
• Collaborate with colleagues to identify their event venue needs and to ensure flawless execution from the Workplace team and being the primary workplace point of contact throughout the process
• Responsible for communicating Workplace event best practices with colleagues
• Work cross-functionally with multiple teams including Reception, Operations, Janitorial, Audio Visual, Security, and Food and Beverage to provide excellent service
• In-depth knowledge of all property and building capabilities for events & lease restrictions and liaison with property management to ensure contractual fulfillment adherence
• Produce weekly events communications to property management, reception, building management and security to anticipate the needs for upcoming events
• Proactively handle any arising issues and troubleshoot any emerging challenges on the event day
• Assist in large team projects and own small projects as needed within the overall workplace
• Research event industry and identify opportunities for innovation and creativity
• Develop process improvements to enhance the day to day operations and efficient service changes that add value to the program

Requirements:
• 5 years of event coordination/3 years in event venue management experience at a large scale venue, preferably in hospitality or media/entertainment industry
• Exceptional administrative & project management experience and strong communication skills
• A good understanding of workplace building operations/facilities management
• Ability to work across various levels of the organization while building trust and fostering collaboration
• A desire to be hands-on, not afraid to roll up your sleeves
• Ability to work well under pressure with tight deadlines
• Ability to think strategically, multi-task and lead several events simultaneously in a fast-paced environment
• Ability to work a flexible schedule based on event needs; evenings and sometimes weekends
• Excellent customer service and with the ability to proactively address and anticipate event stakeholders' needs
• The desire to consistently enhance and innovate onsite events, bringing new ideas to the table – both strategic and areas of execution
• Excellent eye for detail, organized, thorough and a creative thinker and problem solver
• Able to work independently with minimal supervision
• Ability to navigate ambiguity and constant change

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of Netflix is typically $50,000 - $380,000.

This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.