Live Broadcast Operations Manager, L4/ L5

This is a Full Time Job

About the role

In this role, you will manage day-to-day global live-streaming operations for Netflix. As a Live Broadcast Operations Manager, you will mainly coordinate and execute live-focused initiatives based on collaboration with the Live Streaming Pipeline Engineering Team, Live On-Site Technical Managers and Production teams, and our Reliability Engineering teams.

You will impact multiple areas of the live event lifecycle, from the pitch & planning phase to testing and event launch days. You will lead innovation initiatives that bridge the gap between production, hardware, broadcast engineering, and our software engineering teams.

Responsibilities

• Coordination and partnership across multiple stakeholders and clients for the smooth execution of live-streaming events
• Collaborate with contractors and in-house engineers for transmission planning.
• Establish and maintain partnerships with satellite and IP transmission vendors.
• Establish and maintain partnerships with hardware and broadcast companies such as contribution/distribution encoder vendors, closed-captioning gears, and services.
• Ability to organize and maintain maps & drawings of venue infrastructures for communication with all entities
• Acts as a central resource for engineering and production, collaborating with teams to develop and execute technical plans that align with Netflix's creative and technical objectives, often managing concurrent schedules.
• Responsible for troubleshooting, diagnosing, and reporting audio, video, and infrastructure issues.
• Monitor and manage cloud-based and hardware-based video infrastructure. Provide analysis and remediation of any issues in the video workflow.
• Manage, build, and evolve ground ingest capabilities, including signal acquisition, inspection, validation, and standardization.
• Monitors the industry for emerging technologies, developing trends to keep Netflix live on the cutting edge.
• Work closely to help enable new feature development by figuring out how the feature affects overall operations and how to make it work at scale.
• Be present on launch days at Network Operations Center (NOC) or ground ingest facilities as required.
• Be able to work with flexible hours based on the live events schedule.
• Must have flexibility to travel for scheduled live events.

Qualifications

• 5 years of broadcast remote operations experience (preferably network level) in a coordination or supervisory role
• Strong understanding of digital audio/video fundamentals, compression technologies, distribution formats, and associated technologies such as Multicast and Unicast video distribution, MPEG Video (2,4, & HEVC), MPEG-2 TS, HDR, SCTE-35 & ESNI signaling, closed-captions, satellite video distribution, and ad-splicing.
• Experience with video transport protocols such as SDI, SMPTE-2110, RTP, RTMP, SRT, Zixi, RIST, HLS, MPEG-DASH
• Proficient in Video and Audio Compression technology
• Understanding of nuances of remote production and the on-site technical operation
• Knowledge of remote production facilities and equipment vendors
• Deep understanding of MVPD-based linear ecosystem and working knowledge of OTT video distribution, contribution technology, and architecture
• Ability to assess and troubleshoot video and audio quality
• Experience with on-premise video acquisition with partners or co-location facilities.

Nice to have
• Experience with cloud-based infrastructure
• Experience with at least one programming language (Java, Go, Python)
• Experience in Unix (or unix-based systems), shell scripting, and good SQL knowledge
• Experience with web technologies and distributed systems with microservices architecture