Head of Talent Experiences & Gifting - UCAN

This is a Full Time Job

Role Overview
The Head of Talent Experiences & Gifting(UCAN) leads the strategy and execution of Netflix's talent experience programs across the U.S. and Canada. This role sits at the intersection of entertainment, culture, and creative storytelling, designing thoughtful moments that celebrate the artists and collaborators behind Netflix's films and series.

This leader oversees all talent gifting and experience programs across UCAN, ensuring each moment reflects Netflix's brand, values, and commitment to storytelling. From start of production through premieres, awards season, and major cultural events, the Head of Talent Experiences & Gifting shapes thoughtful experiences that deepen relationships with talent and create lasting impressions.

This role partners closely with teams across marketing, publicity, communications, policy, live events, ads, brand, and many others to identify moments where thoughtful gestures and well-timed gifting can strengthen relationships and support key moments across the business.

The UCAN Head of Talent Experiences & Gifting reports to the Global Head of Talent Experiences & Gifting and works closely with regional counterparts across EMEA, APAC, and LATAM to share ideas, scale programs globally, and evolve how Netflix celebrates its creative community.

Responsibilities
• Ensure gifting initiatives align with broader business priorities and strategies, brand goals, and relationship objectives.
• Identify and pursue opportunities to expand the scope and impact of the Talent Experiences & Gifting function across the business.
• Evolve the current UCAN regional gifting strategy across Productions, Awards, Live Events, and B2B.
• Provide strategic oversight of all creative outputs across UCAN to ensure gifting reflects Netflix's brand identity, tone, and values.
• Set the creative vision for innovative gifting and experiential initiatives that strengthen relationships with talent, collaborators, and business partners.
• Apply deep knowledge of the UCAN market, including cultural nuances, logistics, and expectations around gifting and brand experiences. Bring a strong understanding of the entertainment industry, talent experience, and studio environments.
• Stay ahead of cultural, creative, and industry trends to ensure Netflix remains a leader in experiential and meaningful gifting.
• Collaborate with the team's regional leaders to drive alignment across talent experiences, gifting strategies, processes, systems, and the adoption of new tools and technology.
• Build and maintain strong stakeholder relationships to deliver a consistently high level of service and partnership across the organization.
• Lead, mentor, and develop a high-performing team of Managers that values creativity, collaboration, accountability, and growth.
• Foster a healthy and inclusive team culture by staying closely attuned to morale and engagement.
• Provide clear direction, thoughtful feedback, and ongoing guidance to ensure consistent excellence across all workstreams.
• Oversee the development of custom packaging and storytelling-led gift concepts that elevate brand perception and impact.
• Partner with regional leaders to align on brand partnerships and gifting opportunities that can scale across multiple regions.
• Manage agency, vendor, and warehouse relationships to ensure quality, efficiency, and cost effectiveness.
• Conduct regular reviews of agency and operational workflows, costs, and fees to maintain transparency and avoid surprises.
• Identify, evaluate, and onboard new partners that bring strong alignment, innovation, or added value.
• Streamline workflows and processes to improve efficiency for both internal teams and external partners.
• Leverage technology to enable global collaboration and support operational scalability.
• Maintain clear, organized documentation across creative assets, vendor lists, and key contacts.
• Adapt strategies to reflect local trends, audience preferences, and regional considerations.
• Navigate compliance, tax implications, and vendor sourcing to ensure programs remain scalable and sustainable.

Qualifications
• Proven leadership experience in brand experiences, partnerships, events, talent relations, or related fields.
• Strong strategic thinker with the ability to translate vision into executable programs.
• Highly collaborative leader with experience managing cross-functional stakeholders and external partners.
• Creative sensibility paired with operational rigor and strong business judgment.
• Passion for storytelling, brand-building, and delivering exceptional talent experiences.

Netflix is a unique culture and environment.