Associate, Product Platform Strategy & Analysis - Engineering

This is a Full Time Job

Netflix is revolutionizing the media and entertainment industry. One of the pioneer offerings is our premium streaming experience, which encompasses starting the Netflix app, signing in, scrolling through your personalized homepage, clicking play, and enjoying the content. This role will focus on the quality-based analysis on devices and the UIs that fuel the Netflix member experience. You would be a part of the Product Platform Strategy & Analytics partnering with the Consumer Engineering organization team.

A role is only as exciting and challenging as the problems being tackled. What's our quality challenge? Entertaining the world by delivering a best in class streaming experience for Netflix's scale (e.g. 220 million global members) given our technology stack and the device ecosystem landscape (e.g. thousands of devices and software combinations interacting with our complex microservice architecture running on Amazon Web Services). The work includes:

How much do members value streaming quality?

How does churn or cancellations interact with user disruptions during viewing?

What are the bottom ten device apps with the lowest quality score?

What contributes to their poor quality?

What other aspects of streaming beyond crashes, rebuffers, video quality should we consider as part of the holistic measurement of quality?

What are the appropriate thresholds for them?

In addition to intellectual curiosity and aptitude, we seek candidates who are excited by technology, either from a professional or personal standpoint. Since we are deeply intertwined with the engineering organization and our analytics often goes into technical areas , having the ability to connect Netflix's business themes to engineering projects and the related member benefits is critical for success. Also since Netflix being a self service data organization, previous experience with query languages such as SQL and Tableau or light data manipulation experience is preferred.

Responsibilities

• Extensive analysis on quality of Netflix streaming experience, focusing on understanding the impact of quality on Netflix business and identifying opportunities to improve quality. Based on the findings, propose solutions and project manage cross-functional teams (software engineers, data engineers, analytics/viz engineers, technical program managers.) through execution.
• Provide strategic ad-hoc analysis to engineering teams, senior leaders, and the broader Finance & Strategy organization.
• Report and iterate on key operational and financial metrics.
• Partner with our Data Science and Engineering teams to develop tools for reporting, analytics, and dashboarding.

Qualifications • Candidates are required to be highly analytical and be strong, effective communicators. Ideal candidates have a proven track record of operational & financial analysis, including the use of supporting tools.
• Previous experience with query languages such as SQL, or a strong desire to learn, is preferred. She/he must thrive in a fast-paced environment, possess a high level of intellectual curiosity, and focus on generating results while exhibiting the highest personal and professional integrity and ethics standards.
• 3 years of experience in an analytical and/or strategical role – worked in a consulting firm, strategy & operations or analytics at a technology company, or similarly demanding functions in which strategic analysis, partner management, and operational optimization are essential.
• Experience working as a business partner with technical engineering teams or strong interest and understanding of the tech industry.
• Ability to present and context switch between peer groups and senior leadership.
• Excels at working on highly ambiguous, cross functional projects.
• Ability to independently explore and understand high volume datasets - familiarity with SQL or other query languages.
• Working knowledge of visualization tools (i.e. Tableau).
• Bachelor's degree in finance, economics, mathematics, engineering/computer science, or other relevant field that demonstrates quantitative competence.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of Netflix is typically $60,000 - $290,000

This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.