Specialist, Business Operations
NBCUniversal
New York, NYThis was removed by the employer on 7/12/2022 6:31:00 PM PST
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Full Time Job
Responsibilities
The Specialist will be part of the Content Distribution Business Operations team. The Business Ops team is tasked with leading the department's live, on-demand content experience across all platforms and working with internal stakeholders (e.g networks, DTC and ad sales). Department goals the role will support include supporting fulfillment of our content while ensuring contractual entitlements, compliance requirements and monetization strategies are met. The Specialist will help the team meet these goals by overseeing and managing daily end-to-end tasks and troubleshooting, and serving as the first line of ops support for CD. They will partner with internal stakeholders (e.g. networks, marketing, etc.) and external stakeholders (e.g. distributors, etc.) on NBCU releases and collaborative initiatives.
• Daily tasks & troubleshooting for live and on-demand content experience (e.g. digital & broadcast linear TV, VOD, authentication and metadata workflows)
• Grow partnerships and platform expertise for assigned distributors & networks
• Partner with internal stakeholders (e.g. networks, marketing, programming, etc.) on NBCU releases and initiatives
• Create execution plan, test plan and oversee launch for partner obligations, CD initiatives and network initiatives
• Support existing and new product development efforts
• Drive meetings with stakeholders to gather information, communicate updates and execute solutions.
• Support tentpole initiatives during planning and live periods â€'' e.g. Olympics, World Cup, etc.
• Serve as primary liaison between business and technology teams to ensure business needs are understood, planned accordingly, and executed.
• Create and update needed documentation and workflow charts/diagrams for new or existing processes or products.
• Provide ad hoc operational support as needed â€'' e.g. system configuration, manual tasks, conduct UAT, etc.
Qualifications
/Requirements
• Bachelor's Degree in supply chain management, business management, engineering or equivalent work experience.
• Ability to translate business needs into clear product and process requirements
• Self-starter, problem solver, data driven, process driven
• A minimum of 2 years of supply chain, project management, or product management experience preferred.
• Self-starter, problem solver, data driven, process driven, operator
• Strong verbal, writing, and presentation skills
• Experience in process improvement with measurable results.
• Experience in defining business requirements.
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
• Experience with relevant business application software preferred
• Digital Distribution and Entertainment industry experience a plus
• Solid history and examples on Project Management skills
• Knowledge & experience with metadata E2E and familiarity with different metadata formats or workflows a plus â€'' e.g. ADI 1.1, data aggregators, etc.
Desired Characteristics
• Experience with relevant business application software preferred
• Digital Distribution and Entertainment industry experience a plus
• Solid history and examples on Project Management skills
• Knowledge & experience with metadata E2E and familiarity with different metadata formats or workflows a plus â€'' e.g. ADI 1.1, data aggregators, etc.
• Foster healthy working relationships.
• Analyze and solve complex problems.
• Prioritize multiple projects based on evolving business needs.
• Effectively communicate throughout all levels of the organization.
• Handle adverse and unexpected situations in a composed and professional manner.
• Ability to adapt to and initiate change in a fast paced and agile environment.