Fraud Analyst, Business Operations

This is a Full Time Job

Fraud Analyst, Business Operations, Skyshowtime

Responsibilities
• Closely monitor and analyze transactions for high risk activity and fraudulent activities e.g. card testing, account takeover, friendly fraud, theft, etc.
• Develop, implement and manage fraud prevention strategies for all payment activity in partnership with Marketing, Technology, Legal and Cyber Security teams
• Serve as Subject Matter Expert for industry fraud and chargeback rules and regulations
• Manage fraud controls within internal systems and external vendors to maintain fraud prevention for the company's business model
• Interact with external payment processors, credit card schemes, issuing banks and internal Customer Service team to validate information and confirm or cancel authorizations
• Determine fraud trends e.g. general industry trends and specific transaction patterns
• Leverage data sources to research and create detailed reporting and payments fraud insights
• Identify fraud system improvements and ensure effectiveness of internal systems and risk configurations to prevent fraudulent activities
• Generate suspicious activity reports and risk management reports for leadership teams
• Conduct regular reviews of order chargeback trends to identify new fraud rules and strategies
• Recommend new anti-fraud processes and software tools for analyzing transaction patterns and trends and managing fraud detection, prevention and reporting activities
• Effectively and clearly present data insights and key findings across the organization as needed
• Perform ad hoc analysis as needed

Qualifications/Requirements
• Bachelor's Degree or Equivalent
• Minimum 3 years of data analytics, fraud prevention or risk management experience
• Experience working with payments, fraud, billing, banking and transactions systems preferred
• Strong understanding of payment acceptance options and technologies
• Strong Microsoft Excel skills
• Data analysis skills and ability to effectively present analysis and insights
• Aptitude and willingness to get involved in the details
• Ability to manipulate, question and interpret data in order to develop recommendations
• Familiarity with BI technologies and analytical tools (e.g. Tableau, Microsoft Power BI, SQL)

Desired Characteristics

• Self-motivated and well-organized with strong communication and documentation skills
• Proven ability to problem-solve and think outside of the box
• Great collaboration and facilitation skills to develop strong working relationships and excel as a team player within the organization
• Experience in OTT streaming products is a plus
• Detail oriented and proven success driving follow-through