Manager, Business Operations

This is a Full Time Job

DESCRIPTION:

We are seeking a strategic, data-savvy Manager of Business Operations to join the Operations & Technology team, supporting the NBCUniversal News Group. This role is based out of Rockefeller Center (NYC) and will have a hybrid/onsite presence of 4-5 days per week.

This role offers a balance of business analytics, operational leadership, and occasional generalist responsibilities. You’ll lead a small team of Business Analysts, help operations leads to define meaningful KPIs, drive reporting and dashboarding efforts, streamline operations, and liaise with client services for onsite departmental needs.

Key Responsibilities:

• Lead the Data & Analytics program for the division, drive a consistent cadence of quality, reliability, and performance reporting.
• Manage and mentor a team of two Business Analysts, oversee project prioritization, career development, and performance management.
• Define, track, and refine key performance indicators (KPIs) that align with business objectives; ensure KPIs are specific, actionable and relevant; partner with cross-functional teams, leadership, and operating committees to define relevant metrics and performance frameworks.
• Partner with the SVP, Operations and VP, Business Operations to prioritize reporting needs and lead operational reviews across business streams.
• Provide data-informed insights and recommendations to drive process improvement and increase organizational effectiveness; partner with division leads to identify opportunities or issues that could impact the organization’s ability to effectively achieve our operational reliability and performance goals.
• Build and maintain dashboards and visualizations (e.g., Power BI, Tableau) to support operational transparency and decision-making; drive the team to prioritize, automate, and align reporting toolsets into enterprise-owned and scalable solutions.
• Create and deliver executive-level presentations, including performance reviews, trend analyses, and strategic recommendations.
• Collaborate with Enablement team and internal stakeholders on knowledge management and operational documentation efforts; create documentation, inclusive of technical SOPs, to record key operational processes.
• Engage with enterprise data teams and systems (e.g., Snowflake) to orchestrate access and consistency to accurate and actionable data.
• Occasional generalist responsibilities will require working cross-functionally on administrative requests, onsite facilities, A/V, and IT coordination, and general business operations support.

Qualifications

Eligibility Requirements:

• B.A. or equivalent experience; background in industrial engineering, operations management, management science or business administration preferred.
• Minimum of 5 years’ experience in a similar role or capacity, experience managing a team preferred.
• Willingness to work outside standard hours, and on weekends with short notice.
• Must be willing to submit to a background investigation.
• Must have unrestricted work authorization to work in the United States.

Desired Characteristics and Additional Considerations:

• Drive results by fostering an "automate and simplify" mentality toward addressing information management and reporting; embody a passion for turning data into actionable insight and for process optimization through automation.
• High emotional intelligence, discretion, and a collaborative mindset. Strong presentation skills are a must.
• Hands-on experience with reporting, warehousing and visualization tools (e.g. Excel, PowerPoint, Tableau, Snowflake, Domo, etc.); experience defining and managing KPIs and performance frameworks.
• Flexibility to pivot from one discipline to the next, while managing multiple concurrent projects of varying caliber/complexity; proven ability to manage a large workload, prioritize and deliver high quality output is essential.