Mail Services Manager

This is a Full Time Job

NBCUniversal is looking for a Mail Services Manager for our Facilities Operations and Engineering team in Universal City, CA. You will work with all divisions of West Coast Studio Operations team and directly oversee a vendor team managing all aspects of Mailroom operations across the Los Angeles Campus.

What You’ll Do‘¦
• Supervise, train, and manage mailroom staff to ensure efficient operations and enhance their skills and performance
• Own all things budget performance, performance dashboards, metrics and reporting for the West Coast Studio Operations Facilities Ops & Eng department
• Oversee the sorting, distribution, and dispatching of incoming and outgoing mail and packages
• Develop and implement procedures to improve mailroom efficiency and accuracy
• Drive a high level of customer engagement and satisfaction and continuously improve the employee experience.
• Create regular reports for internal teams and clients to help set expectations and drive performance
• Collaborate with team members to collect and analyze data, and create presentations and reports based on recommendations and findings
• Work with business partners such as Security and HR to deliver a seamless operation
• Work with Finance team to understand labor, materials, and vendor cost trends - identify cost drivers and recommend mitigation opportunities
• Maintain a safe and secure work environment, ensuring staff adhere to protocols and obtain required training and certifications
• Maintain a strong working knowledge of all contract service agreements to ensure proper compliance

Qualifications

Let’s Talk About You ‘¦
• Leadership- You are a proven leader known to challenge the status quo, introduce new and better ways of delivering results, and make difficult decisions and lead through change.
• Coach- You lead teams of professionals by mentoring and developing; you help them reach their full potential.
• Analytical- You create tools and processes quickly and accurately to provide job estimates for clients levering deep industry experience, historical trends, teams and vendor relationships.
• Executer- You get things done! Using strong business acumen, organizational and superior process/project management skills, you prioritize and execute numerous complex projects in parallel.
• Customer Service Skills- You communicate effectively, and problem solve to drive customer service and make client delivery needs a priority.

What You Have‘¦
• Bachelor's degree or equivalent education in Business or related field
• 3 years prior experience in facilities management and/or mailroom operations
• Prior experience managing a similar role within a corporate facility

What You Maybe Have‘¦
• Professional designation such as FMP, RPA, CPM, LEE

Additional Requirements:
•  Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $75,000 - $100,000 (bonus eligible)

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