HR Service Center Assistant

This is a Full Time Job

Role Summary

As a key member of NBCUniversal’s Corporate HR team, an HRC Assistant plays a vital role in delivering a seamless and exceptional employee experience. This role serves as the first point of contact for employees and HR business partners, providing accurate, timely, and consistent guidance on policies, processes, and procedures of varying complexity. An HRC Assistant is responsible for analyzing employee data and overseeing the daily intake, triage, and resolution workflow of inquiries through our case management system, Zendesk, ensuring timely and effective support delivery. Communications are primarily conducted via email, leveraging Zendesk, to document solutions and maintain knowledge resources.

In addition to handling daily inquiries, an HRC Assistant may support special projects and have exposure to subject matter experts, gaining insights into best practices for resolving complex issues.

This position offers hands-on exposure to HR operations and the full employee lifecycle, making it an excellent foundation for a career in Human Resources.

Our Approach

We support colleagues across NBCUniversal in ways that directly impact their employment experience. Because of this responsibility, we approach every interaction with collaboration, empathy, sensitivity, and professionalism–building trust and meaningful relationships along the way.

Responsibilities:

Customer Focused
• Respond to inquiries with accuracy, empathy, and professionalism on topics such as benefits, payroll, compensation, and policies.
• Analyze issues, identify root causes, and propose effective solutions that make employees feel supported and valued.
• Listen actively, understand needs, and make every interaction easy and reassuring.

Valued Thought Partner
• Partner closely with HR business partners by sharing knowledge, best practices, and guiding them to the right resources to help them make well-informed decisions.
• Adapt guidance to reflect variations in policy and process implementation across NBCUniversal businesses.

Continuous Improvement
• Identify opportunities to streamline processes and share creative solutions.
• Take ownership of your growth by engaging in learning opportunities and expanding HR expertise.

Qualifications

Basic Requirements:
• Bachelor’s degree or equivalent work experience
• Experience with HRIS systems (e.g., SAP, Workday)
• Proficiency in Microsoft Office Suite
• Commitment to confidentiality and integrity in managing employee information
• High attention to detail and accuracy in handling sensitive employee data
• Excellent verbal and written communication skills for diverse audiences.

Desired Characteristics
• Continuous learning mindset and interest in expanding HR knowledge
• Familiarity with case management tools (e.g., Zendesk)
• Confidence in public speaking and presenting updates during HR meetings or calls.
• Exceptional customer service orientation with a focus on delivering empathetic, professional, and solution-focused support
• Ability to maintain a positive, professional attitude in all situations

Eligibility Requirements:
• Willingness to work variable schedules and overtime with short notice

Additional Requirements:
• Hybrid: This position has been designated as hybrid, which currently requires contributing from the Universal City, CA office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.