Coordinator, Human Resources
NBCUniversal
Universal City, CAThis was removed by the employer on 8/25/2021 1:27:00 PM PST
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Full Time Job
Responsibilities
The Human Resources Coordinator provides HR support to Supervisors/Managers and non-exempt employees in the Theme Park, with heavy emphasis on maintaining positive employee relations. Also serve as a liaison with other HR departments including Staffing, Training, Payroll and Benefits in order to manage and resolve issues as well as assist with HR process coordination.
• Under the general guidance of HR Manager/Director, provide advice to managers and supervisors regarding non-exempt employee relations and performance issues. Ensures that corrective employee coaching and counseling are handled in a fair and consistent manner.
• Consult directly with clients and provide timely support to all inquiries, working alongside HR team to ensure all issues are resolved and escalated if/when necessary (i.e. timecard corrections, SAP system questions, leave of absence, status changes, separations, all related follow-up paperwork, etc.)
• Assists HR Manager/Director with annual HR process coordination for client group (goal setting, performance evaluations, employee satisfaction survey/TSAT, 360 feedback, etc)
• Maintains communication with employees and department (i.e. leaves of absence forms, status changes, benefits, rehire and related follow-up paperwork).
• Partner with Timekeeper team on payroll problems and resolutions. Work closely with HRIS on resolving SAP issues and ensuring accuracy of employee data.
• Support the TSAT team efforts by assisting client group management with communication and action planning. Collaborate with management on initiatives to improve employee morale and reinforce core values.
• Partner with Labor Relations to ensure compliance with collective bargaining agreements and to assist in resolving grievances.
• Provides back-up coverage and support within Field HR team and additional areas as needed.
• Perform other duties as assigned.
Qualifications
/Requirements
• Bachelor's degree in Human Resources, Industrial Relations, Business Management or related field required.
• Minimum 1 year Human Resources experience in a high volume and fast paced environment; or equivalent combination of education and experience.
Desired Characteristics
• Flexibility and adaptability in a fast-paced, constantly changing environment.
• Demonstrated ability to drive HR processes and to deliver high quality HR services.
• Excellent verbal and written communication, interpersonal, organizational and multi tasking skills.
• Ability to objectively coach employees through difficult and emotional issues.
• Thorough knowledge of MS Excel, Word and PowerPoint. Experience with an HRMS such as SAP and Oracle.
• Experience in both non-union and union/represented environments and retail or hospitality industry highly preferred.
• Ability to research and analyze various different type of data information.