Portable Network Manager

Part Time Job
Who We Are

National Research Group (NRG) is a leader in data driven insights and strategic consultation to the global entertainment and technology industries. Working at the confluence of content, culture and technology, NRG offers bold insights for storytellers everywhere on every screen. Our consultants have experience working across all facets of media and technology platforms.

Why You'll Love It Here

We are inspired by working with storytellers that challenge us to think differently and see the world in new ways. As a result, our business is driven by creative, curious, and inventive people who have a passion for culture and technology. We work as a collective across disciplines and geographies to bring together the best thinking for every assignment, delivering insights to bold storytellers everywhere.

The Opportunity

We are seeking a Mobile Wifi Network Specialist to drive success for our quickly growing technology focused screening capabilities. This role will report directly into our IT Service Desk Manager, but provide support to the entire screenings department. You will provide on-site technology coordination for screenings for motion picture studios and other clients. If you're passionate about technology and movies and you want to help build best practices in management of our mobile wifi network - this opportunity is for you!

The Role

-Basic management of a wireless network and corresponding tools at our screenings.
-Set-up wireless network inside the theater, monitor connectivity throughout screening, and troubleshoot any technology issues that arise
-Transport technology to and from screenings. Must be comfortable driving rental vehicle and/or have a vehicle large enough to transport equipment.
-Able to perform physical activities including moving of equipment (technology, office supplies, line management); some heavy lifting is required.
-Provide positive customer service for our clients and our audience for the entire screening process from start to finish.
-Assist with set-up and inventory of tablets upon arrival at the theater
-Assist with tablet troubleshooting efforts during the screening
-Work with client lead to set-up live in theater reporting dashboard and topline report
-Pull final survey reports from the local server upon completion of the screening
-Assist screening staff with administrative onsite tasks when necessary

Who You Are

-1+ years of relevant experience working with technology, specifically wireless networks.
-High School diploma or equivalent.
-Team player who is able to work collaboratively in a variety of functions, executing duties in accordance with training manuals.
-Strong customer service skills, with demonstrated ability to interact with large crowds in a courteous and professional manner and with minimal direct oversight.
-Successful management of time and multiple competing priorities in order to ensure deadlines are met.
-Excellent verbal communication skills and attention to detail.
-Must be able to stand and work on your feet for at least 90 minutes.
-Willing to work mostly evenings and weekends.
-Comfortable driving at night.
-Ability to multi task several times during work hours.
-Energetic, outgoing and personable.
-Remain calm under pressure.
-Must be able to maintain screening information confidentiality.
-Upholding the NRG's core values of excellence, innovation, collaboration, enthusiasm, and grit.

Ideal Candidate

-Comfortable around various forms of technology, servers, WAPs, tablets, laptops, printers and scanner, including set up, troubleshooting, assisting others with using, and set-up/breakdown.
-Knowledge of Microsoft Word and Excel, comfort in learning new software.
-Strong interest in motion pictures and the entertainment industry is preferred.

Supervisory Responsibility

This position has no supervisory responsibility.

Position Type/Expected Hours of Work

This is a part-time, hourly position with possibility of transitioning to a full time role. Hours of work and days vary weekly, but will require evening (mostly Tues through Thurs) and weekend work.

Work Environment

This job mainly operates in movie theaters and screening rooms for recruited audience screenings. It will also require some in office work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for long periods of time; walk; reach with hands and arms. Being able to lift or move equipment that may weigh up to 50 lbs.

Dress Code

A uniform is required for this position.

-Company branded shirt or jacket
-Pants or skirts must be business-like in appearance, clean, and wrinkle free. Black and dark grey preferred, but tan / khaki are acceptable for pants.
-Name badge provided.
-Comfortable shoes that will allow you to stand for 2-3 hours
-No denim clothes (pants, skirts, etc.)/Black denim is acceptable
-No revealing clothing (i.e. mini skirts above mid-thigh, high slits, etc.)
-No baggy clothing
-No flip-flops or athletic shoes

Travel

Screenings are held from Ventura to Orange County including San Fernando and San Gabriel Valley, majority of the screenings take place in the Northwest Valley i.e. Sherman Oaks, Burbank, Northridge. Must have reliable transportation to the Burbank office. Possible out of town travel required a few times per year.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Application Materials:

CV/Resume
Cover Letter which should include:
Why you want to work at NRG
Apply for this Job* Required