Venue Technology Specialist

This is a Part Time Job


The MSG Technology team is seeking a Specialist Venue Technology – Part Time Associate to join the Venue Support team. The Specialist Venue Technology is responsible for providing professional, proactive, customer-focused and responsive support of IT systems located at all company venues, including but not limited to Point of Sale (PoS) systems, LAN/WAN networking, Desktop/laptop support, and venue software systems. The Specialist Venue Technology is responsible for recommending & implementing solutions for business-critical projects and incident resolution. The role requires a customer-centric individual who is passionate about solving IT problems procedurally as well as through innovation. The Specialist Venue Technology will perform project assessments & implementation, pre-event/event/post-event monitoring (health check & performance statuses) and troubleshooting, system updates and upgrades, testing and debugging of software systems, reporting & analytics, and respond to customer requests via phone, email and/or tickets. The position requires a person to have a “hands-on” attitude, a superior customer service focus, and to be able to work with limited supervision.

What will you do?
• Provide on-site support of devices/software/hardware for venues prior to and during events.
• Ensure that the level of support being provided meets the requirements of the business SLAs.
• Advise management of any event, project or system related issue/s that have not been resolved or addressed in a timely manner.
• Manage daily assigned Service Desk tickets - this includes acknowledging, updating work logs and resolving, ensuring that the customer is kept up to date.
• Receive equipment & perform logistics, including configuration, staging, functional testing, implementation, on-site functional validation and support.
• Leverage all required support groups to resolve support issues with excellent interpersonal skills.
• Provide PC support, moves, upgrades, and asset management.
• Act as an escalation point for Event and Business Operations.
• Maintain and update operational documents as required.

What do you need to succeed?
• Associate’s degree or extensive work experience in related field required (i.e. - entertainment venues, hospitality, retail)
• 3 years of hands-on IT support experience preferably with point-of-sale systems
• Proven experience in desktop/laptop/tablet set up and support (i.e. - software/hardware, Active Directory, Office 365)
• Experienced in supporting & troubleshooting client-side WiFi technologies
• Experienced in Windows/Mac deployment and systems support
• Experienced in Active Directory and/or back-end software application administration
• Experienced in TCP/IP Network set up and support for PCs/peripheral systems (i.e. – VLAN, DNS, SHCP, HTTP, SSL)
• Experienced in effective communications (written, verbal) at all levels of the organization and with customers
• Able to effectively translate complex technical issues into clear and concise business terms
• Able to work in a high-pressure environment, solving critical issues with an immediate business impact

Special Requirements
• Demonstrated knowledge of effective problem-solving skills
• Demonstrated ability to maintain proper decorum when handling customers
• Must be able to carry equipment ranging in weight from 15-25 pounds
• Must be comfortable standing or walking for extended periods of time
• Able to adapt to a flexible working style, managing diverse and changing environments and timelines
• On-call /on-shift work is required; must be able to work nights and weekends

LI-ONSITE